General Manager- Mesa

General Manager – Mesa

Location: USA – Mesa, 7232 E Elliot Rd

Division: Solutions

Time Type: Full Time

Position Summary

The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The GM will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, Six Sigma initiatives, and ISO activities. The GM will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

Essential Duties & Responsibilities

• Ensures systems and procedures are in place for managing operations, equipment, and products safely and profitably, in accordance with company policies.
• Leads operations to meet prescribed productivity and service goals and complies with terms outlined in the site operating agreement with the client.
• Sets goals to drive company Continuous Improvement efforts.
• Develops and maintains productive business relations with vendors, suppliers, and all business partners; ensures OSHA requirements and all Federal and State Law compliance are effectively implemented.
• Assists in setting standards appropriate to client and scope of work.
• Develops and manages a system of controls to ensure service level and operations performance goals are met within prescribed cost, revenue, and profit parameters for operations.
• Partners with senior leadership to develop and recommend annual operating budget.
• Responsible for overall safety and security of operation.
• Develops team to achieve company and client objectives for the operation.
• Actively supports and practices mentoring, succession planning, and management development activities at the site level.
• Communicates the mission, vision, and core values to motivate direct reports.

Management Information Systems

Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology.

Customer Management

Acts as site‑level champion of client relationship management. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and responds to requests when required. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service.

Marketing & Sales

Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participations in the development of quoting rates.

Budgeting / Financials

Responsible for development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Ensures that budgeting and pricing activities are in compliance with contract guidelines. Responsible for developing and maintaining contract pricing in a multi‑client environment.

Equipment & Facilities

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and equipment including material handling equipment (MHE). Trains team members on any MHE. Keeps informed of relevant new technology and makes recommendations as applicable.

Safety

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.

Other Duties

• Work overtime as dictated by business whether mandatory or voluntary.
• Perform other duties as required.

Supervisory Responsibilities

• Manages operations managers.

Skills & Abilities

Education & Experience

• High school diploma or general education degree (GED).
• Bachelor's degree preferred.
• 7 years’ experience working in a logistics/distribution/relevant environment.
• 5 years’ experience in a leadership role in logistics/distribution/supply chain environment.
• Operations management capacity.
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months ranging from mild to moderate.

Computer Skills

• Proficient in Microsoft Office (Excel, Word, and PowerPoint).
• Demonstrated proficiency in applicable WMS systems.

Language Skills

• English (reading, writing, verbal).
• Proficiency in business communication at all levels.

Other

• Strong attention to detail, accuracy and ability to complete tasks in a timely manner.
• Good organizational and personnel skills.
• Good communication skills, written and oral.
• Good leadership, supervision, and planning skills.
• Advanced level expertise required in accounting and financial mathematical applications related to managing a P&L and preparing site/operation budgets.
• Motivates self and others to accomplish important objectives despite a complex environment and multiple demand, creates a sense of urgency, delegates appropriately.
• Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
• Ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward unifying objectives.

Core Competencies

• Leader of Others: Accountability; Business Acumen; Communication / Building Partnership; Developing Oneself; Developing Others; Drive for Results; Embracing Change; Problem Solving; Empowerment; Leadership Excellence; Leading Change.
• Independent Contributor: Accountability; Communication / Building Partnership; Customer Orientation; Developing Oneself; Drive for Results; Embracing Change; Problem Solving; Professional Competencies.

Physical Demands

• Occasionally handle/finger, sit.
• Frequently bend.
• Constantly walk and stand.
• Ability to lift/carry and push/pull 21-50 pounds; reach above shoulder, reach outward, squat, or kneel.

Work Environment

Work environment rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Expected Base Pay Range: $115,000.00 – $135,000.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.