Manager, Project Coordinators, Professional Services (Remote)

Manager, Project Coordinators, Professional Services (Remote) Job ID: R0018185 Location: Remote (United States) Department: Client Services Team: Customer Success Job Type: Full-time We’re looking for a Manager, Project Coordinators, Professional Services to join Procore’s Professional Services team. In this role, you’ll lead and mentor a team of Project Coordinators who support packaged services engagements across our ecosystem. The primary goal of this role is to drive operational excellence, elevate team performance, and ensure our professional services delivery scales efficiently while maintaining high client satisfaction. As a Manager, Project Coordinators , you’ll partner with Professional Services Leadership, Sales, Customer Success, and Delivery teams to optimize resource allocation, refine workflows, and clear roadblocks for your team. Use your people leadership, project management expertise, and process optimization skills to build a high‑performing team and foster an environment of continuous improvement. If you're an optimistic leader who thrives on empowering others and taking ownership of team success, join us! This position reports into the Senior Manager, Project Management and can be based remotely within the US. We’re looking for someone to join us immediately. What You’ll Do Lead, mentor, and develop a team of Project Coordinators to ensure high engagement, professional growth, and successful delivery of client engagement projects. Manage resource allocation and workload balancing across the coordination team to optimize capacity and prevent delivery bottlenecks. Evaluate and refine project coordination workflows, templates, and tools to drive operational efficiency and scalability. Partner with cross‑functional leadership in Sales, Customer Success, and Delivery to align coordination efforts with broader company goals. Monitor team performance metrics, project backlogs, and key deliverables to proactively identify risks and ensure timely project closure. Serve as an escalation point for complex client service issues, guiding team members toward collaborative and effective problem resolution. Cultivate a transparent, open, and collaborative team culture centered around Procore’s values of openness, ownership, and optimism. What We’re Looking For Bachelor’s degree in business administration, project management, or a related field, combined with 2+ years of direct people management experience and 3+ years in a project manager or professional services role. Proven track record of leading, coaching, and developing talent in a remote or hybrid environment. Deep understanding of professional services delivery frameworks, project management methodologies, and resource management. Excellent communication and interpersonal skills, with a demonstrated ability to build strong relationships across diverse internal and external stakeholders. Strong analytical and problem‑solving capabilities, with a proactive approach to optimizing operational processes. Highly organized individual who thrives in a fast‑paced, dynamic technology environment and easily adapts to changing priorities. Experience in the construction industry or working with construction technology SaaS platforms is highly preferred. Base Pay Range 114,400.00 - 157,300.00 USD Annual This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job‑related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment. Benefits At Procore, we believe in supporting our employees to help them thrive both personally and professionally. We offer a comprehensive range of benefits and perks for full‑time employees, including generous paid time off and leave options, healthcare coverage, and career development programs. Discover more about our offerings and how we empower our global team to succeed. We are an equal‑opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law. #J-18808-Ljbffr