Mailroom Operations Specialist

Job Description

Job Description

Job Title: Mailroom Operations Specialist
Location: Fargo, ND
Schedule: Monday – Friday, 7:30 AM – 4:30 PM (Some overtime may be required/available)
Pay : $18 per hour
Employment Type: Temp to Hire

Job Summary:
Kelly is seeking a detail-oriented and dependable Mailroom Operations Specialist to join our client's Fargo-based Mail Operations team. This position plays a critical role in supporting the processing of customer statement reprint requests, handling incoming correspondence, managing fraud and dispute documentation, and executing other essential operational workflows.

Essential Responsibilities:

• Process customer statement reprint requests accurately and efficiently
• Receive, sort, and process physical mail, including fraud and dispute documentation and customer correspondence
• Research and identify appropriate accounts, cases, disputes, and customer details using multiple internal systems
• Accurately enter, verify, and associate account numbers, case numbers, and other critical data elements
• Prepare documents for scanning, imaging, indexing, and electronic storage
• Execute routine operational tasks across multiple systems while collaborating with internal teams
• Support production activities within customer correspondence, indexing, and other operational functions
• Research processing exceptions and escalate issues to management when necessary
• Contribute ideas to improve workflow efficiency, quality, and overall operations
• Meet established productivity, quality, and service standards while adhering to policies and controls
• Follow all applicable policies, procedures, regulatory requirements, and security guidelines
• Perform additional duties as assigned in support of departmental objectives

Basic Qualifications:

• High school diploma or equivalent
• One to two years of related work experience in operations, mail processing, document management, administrative support, banking operations, or a similar environment

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

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