Customer Service Agent - Inbound Support

Customer Service Agent – Inbound SupportWe are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.High school diploma or GEDMust be at least 18 years of ageAuthorized to work in the United StatesU.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)Ability to follow detailed processes and meet performance expectationsStrong communication and active listening skillsComfortable navigating computer applications and web-based toolsAbility to work independently and remain accountable to schedulesPreferred: Prior call center or customer service experienceBilingual (Spanish/English) preferred but not requiredFamiliarity with phone-based or computer-based support environmentsFlexible scheduling options after certificationPaid training following successful client certificationW2 employment structure with payroll, protections, and stabilityPaid time off and optional supplemental insurance (Aflac)Household telehealth access through MDLiveAccess to performance-based incentivesCareer advancement pathways into support, QA, and leadership rolesAll applicant information is kept confidential under EEO guidelinesThis role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.