Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

ABOUT OUR AGENCY:
We launched our agency in 2014 and are now a thriving team of 10, with even more growth on the horizon! In 2026, we designed and built an office space that reflects who we are—a team that values both hard work and having a great time together. (Pro tip: ask for a tour of our garage!)

What sets us apart? Our office might just be the most fun State Farm office in Illinois. We’ve got a gym, golf simulator, pool table, ping pong table, and a backyard big enough for a home run derby. We keep things lively with friendly competitions and love mixing it up with a team full of dreamers, thinkers, jocks, nerds, introverts, and extroverts. There’s truly a place for everyone here.

We offer strong individual bonus and compensation plans, plus team-based bonuses to reward collective success. You'll have access to mentorship opportunities, collaborative selling, and extensive in-house marketing resources that keep the leads flowing. If you’re looking for growth, support, and a seriously fun environment, we’d love to meet you!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ryan Vanderveen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.