Health Technician (Hearing Instrument Specialist)

Job TitleDutiesPrimary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education, or knowledge and skills represented by audiology licensure. Support functions include both direct patient care and administrative duties.For GS-5, duties include but are not limited to:Greeting and escorting patients.Providing patient instruction and basic hearing aid information.Non-diagnostic otoscopy.Cerumen management.Taking earmold impressions.Hearing aid troubleshooting and repair.Providing basic hearing aid information for patients and caregivers.Performing listening checks on hearing aids.Electroacoustic analysis of devices.Pairing hearing aids and accessories via Bluetooth technology.Ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES.Managing office supplies.Responding to routine inquiries from patients, including determining nature of hearing aid inquiry and responding to administrative questions.Performs other duties as assigned.For GS-6, duties include but are not limited to:Hearing aid troubleshooting and repair.Performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshooting performance).Fabricating earmold impressions with proper (non-diagnostic) otoscopy.Ordering earmolds based on plan of care through prosthetics or DLC and fitting modifying earmolds, if necessary.Counseling on hearing loss or hearing aids either on an individual basis or in a group setting.Conducting hearing pass/fail screenings without interpretation.Providing information for patients and caregiver consistent with the audiologist's treatment plan, including but not limited to realistic expectations, communication strategies, and/or aural rehabilitation.Assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures.Completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist.Performs other duties as assigned.Work Schedule: Monday through Friday, 7:30am to 4:00pm. Work schedule subject to change based on agency need.Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 62701F, 62702FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized