Supply Chain, Customer Fulfillment Specialist

Job Description

Job Description

SUPPLY CHAIN, CUSTOMER FULFILLMENT SPECIALIST

Who We Are
Dessert Holdings is North America's premium dessert company, proudly serving Retail and Foodservice customers with chef-inspired creations made from real ingredients. Our agile supply chain, world-class service, and commitment to innovation set us apart.

Headquartered in Downtown St. Paul, Minnesota, Dessert Holdings encompasses seven beloved brands: The Original Cakerie, Lawler's Desserts, Steven Charles, Dianne's Fine Desserts, Kenny's Great Pies, Atlanta Cheesecake Company, and Willamette Valley Pie Company.

Together, we serve over 250 customers across North America and Europe. Dessert Holdings is a portfolio company of Bain Capital; a global private equity firm focused on scaling high-growth businesses.

Position Summary
As a member of the Supply Chain team, Supply Chain/Customer Fulfillment Specialist plays a pivotal role in driving operational excellence through precise and proactive order management. This position serves as a vital connection between sales teams and supply chain execution—ensuring customer orders are fulfilled accurately, efficiently, and on time. Success in this role requires strong cross-functional collaboration, the ability to navigate constant change, and a commitment to service excellence in a fast-paced, high-growth environment.

The typical hiring range for this role is $55,000 to $65,000 annually and is based on several factors such as education, work experience, skills, certifications, location, etc. In addition to pay, Dessert Holdings offers benefits such as a choice of comprehensive medical plans, dental and vision insurance, paid vacation and holidays, and retirement contribution to all eligible employees.

Hybrid: 4 days onsite and 1 day remote (Fridays)

Key Responsibilities

• Manage the complete order lifecycle to ensure accuracy, timeliness, and customer satisfaction
• Enter, verify, and follow up on customer orders in accordance with company document control procedures
• Serve as the operational liaison within the Supply Chain team—interfacing with Sales, Production Planning, Warehousing, Logistics, Inventory Control, and Finance
• Build and maintain strong, trust-based relationships with customers, including replenishment and buying teams
• Coordinate and contribute to month-end, quarter-end, and year-end fiscal close activities, including reconciliation and reporting in collaboration with Finance
• Investigate order discrepancies such as shortages, overages, or delays and communicate resolutions clearly
• Collaborate cross-functionally to resolve fulfillment challenges and continuously improve service levels
• Deliver timely updates and responsive support to internal and external stakeholders
• Monitor and manage key performance indicators (KPIs), including fill rate and on-time delivery, to ensure consistent performance against customer expectations

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field preferred
• Strong computer skills including MS Excel and ability to learn new systems quickly
• Comfortable working in a rapidly growing and constantly evolving environment
• Strong cross-functional communication and collaboration skills
• Proven ability to manage multiple priorities in a fast-paced setting
• Exceptional attention to detail and adherence to structured processes
• Problem-solving mindset with strong critical thinking skills
• Professional written and verbal communication

About Dessert Holdings

Dessert Holdings is North America's fastest-growing premium dessert company, recognized for providing retail and foodservice customers with chef-inspired, innovative desserts made with real ingredients, a flexible and low-cost supply chain, and best-in-class service. The company is a collection of premium dessert companies and brands:  Steven Charles, The Original Cakerie, Lawler's Desserts, Atlanta Cheesecake Company, Kenny's Great Pies, Willamette Valley Pie Company, and Dianne's Fine Desserts.  Dessert Holdings is owned by Bain Capital, employing more than 3,200 people across ten manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law.