Guest Experience Guide

What Youll Be Doing Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency Anticipate guest needs by observing cues and proactively offering assistance Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKEs point-of-sale (POS) system Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guests needs Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols Other duties as assigned What Makes You a Fit A genuine passion for hospitality and creating memorable experiences Strong communication skills and the ability to connect with guests Problem-solving abilities and a calm, positive demeanor under pressure Experience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plus A professional, energetic, self-motivated, and positive approach to work Ability to work outdoors in an environment with elevated noise levels Ability to read, write, communicate effectively, and follow safety instructions and procedures Ability to work a flexible schedule, including nights, weekends, and holidays Why Youll Love Working Here Be part of a brand-new, one-of-a-kind adventure destination High-energy, team-first culture where everyone hasyourback Friendly, supportive leaders who value communication and collaboration A workplace that celebrates positivity, reliability, and great attitudes Opportunities to learn new skills and grow as SKYLAKE grows Discounts on food, beverages, and retail items An active, outdoor environment that keeps work fun and engaging! This position is classified asnon-exemptin accordance withapplicable wage andhourlaws. Employment with SKYLAKE Adventures isat-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in varying weather conditions and around water-based attractions. Reasonable accommodation may bemadeto enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization. 
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