Compensation Technician (AE/RD)

Compensation Technician

Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation's primary goal is to provide world-class compensation services to its customers.

The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston has a requirement for a Compensation Technician in the Office of Global Compensation. The Compensation Technician position will be responsible for payroll processing, analysis, auditing, and monitoring of payroll in the office of American Pay Processing (CGFS/GC/PPR/AMP).

American Pay Processing (AMP): Provides compensation services to U.S. Foreign Service, Department of State Civil Service and Foreign Service Retirees. We also provide American payroll services for U.S. Agencies Overseas. AMP manages a diverse Foreign affairs payroll environment, providing our services to our Civil and Senior Executive Service employees domestically, U.S. Foreign Service employees in the U.S., and overseas, and Annuity services to Foreign Service Retirees. Our services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees and Annuitants.

The Compensation Technician's primary responsibilities are Time and Attendance (T&A) reporting (bi-monthly), pay calculation, individual leave accounts, allotments of pay, and other individual pay matters for those paid under local compensation plans at serviced-posts. Specific Duties include, but are not limited to the following:

• Responsible for accuracy of calculating and processing Time and Attendance into various proprietary financial systems, ensuring timeliness and accuracy of information. This includes working accounts by organization or country code by processing a variety of transactions which affect pay, leave, taxes, benefits, and other deductions.

• Receive, research, analyze, and process pay actions under Additional Entitlements Actions such as, but not limited to: Communications Differential, Danger Pay, Departure for Post, Extraordinary Quarters Allowance (EQM), General Inquiry – Additional Entitlements & Historical, Language Incentive Pay (LIP), Overpayment – Additional Entitlements, Overpayment Response – Additional, Physicians Comparability Allowance (PCA), Post Allowance, Post Arrival, Post Departure, Post Differential, Premium Pay, Special Allowance (Special Cost of Living Allowance), Special Differential, Supplemental – Additional Entitlements, Supplemental Post Allowance, T&A Processing, T&A Processing Manual Submission, Year End Capping Payout, Year-to-Date Adjustment (YTDA) – Additional Entitlements.
• As needed, the following Additional Entitlements Monitoring may be required: T&A Adjustment Monitoring, Employees Not Paid Report, SCALP Report, Updating Post Differential Tables in CAPPS, Automated Adjustment Report, T&A Correction Errors by Org Code and Calculations Exception

• Receive, research, analyze, and process pay actions under Remaining Deductions such as, but not limited to: Advance of Pay, Combined Federal Campaign (CFC), Earned Income Credit, Garnishments, General Inquiry – Remaining Deductions & Historical, Official Residence Expense (ORE), Overpayment – Remaining Deductions, Overpayment Response – Remaining Deductions, Settlement Cases, Supplemental – Remaining Deductions, T&A Processing, T&A Processing Manual Submission, Union Dues, W-2 Correction, W-2/1099 Request and Year-to-Date Adjustment (YTDA)
• As needed, the following Remaining Deductions Monitoring may be required: T&A Adjustment Monitoring, Employees Not Paid Report, SCALP Report, W-2 Exception Report, CFC Letters, Automated Adjustment Report, T&A Correction Errors by Org Code and Calculations Exception.
• Verifies the validity of personnel actions and personal service contracts/agreements prepared by serviced Embassies, rejecting those who are not properly completed or in accord with existing personnel law, regulation and advises post personnel offices of the deficiencies and corrections needed to affect the action.

• Answers questions from employees regarding payroll matters (pay, deductions and related matters).
• Audits, analyzes, and reconciles reports or accounts, and as necessary, makes adjustments which are largely retroactive in nature. More difficult adjustments may require extensive record searches and involve correction of accounts.
• Perform manual calculations when deemed necessary to verify year-to-date adjustments and corrections when the calculations cannot be performed through the automated payroll system, CAPPS and or other financial systems as required.
• Research, correct and determine the cause of erroneous payments and timely clearing of domestic and overseas T&A rejects.
• Calculating overpayments made due to system deficiencies, preparing proposed repayments schedules, communications those proposals to the employees and entering the collections in accordance with the debt collections of the Federal Government. Overpayments may occur during each bi-weekly pay cycle.
• Prepares reports on various aspects of the payroll cycle, as requested by DoS.

Required skills:

• Personnel shall possess superior multi-tasking, customer service, analytical, organizational, oral and written communication skills.
• Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.

Our most Successful Employees in this Position Demonstrate:

• Analytical
• Attention to detail
• Process oriented
• Research oriented

Minimum Requirements:

• Senior level experience in any of the following is preferred but not required: management, budget, program analysis, procurement, personnel management, auditing, or inspecting with significant experience reviewing foreign affairs operations. The Management Analyst V will provide senior level business process analysis and management analysis services to overseas posts and domestic bureaus. Provide workflow analysis, re-engineering, procedures development, project management, resource management, cost analysis, personnel management, budget analysis, auditing or inspecting. Once a problem or project is defined the management analyst researches relevant facts and information, conducts interviews, compiles results, prepares documentation that supports a recommended course of action and prepares supporting material, such as flow charts, graphs, tables or spreadsheets. Develops

new or revises procedures, techniques, schedules, work assignments and steps to achieve a recommended solution. The level of support is based on the experience of the analyst and the scope of the problems or projects defined.

The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 30, 45, or 60 minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management.

This is an onsite position.