Host

Position Overview The Host/Hostess is responsible for managing the guest traffic at the door, including efficient seating and assignment to the server while creating a warm atmosphere for guests and building a culture of teamwork. Must be well organized, able to work in a fast-paced environment, demonstrate effective communication skills and deliver excellent customer service. Full-Time or Part-Time, Hourly, Non-Exempt Primary Duties and Responsibilities Work in collaboration with the manager on duty to designate shift section assignments Manage guest waitlist Note and prepare for any special considerations including seating requests, table arrangements, celebrations, allergies, etc Ensure dining area is neat, clean and ready for service Escort guests to table as appropriate Answer phones in a warm and friendly manner, refer to handbook for scripting Monitor guest experience to ensure satisfied service and notify server appropriately Actively look for opportunities to exceed service standards, for example: Provide information regarding local area points of interest Help with directions, arrangements for transportation/accommodations if needed Find ways to make guest experience distinct and extraordinary Thank guests as they leave and invite them to return Report any complaints to manager as soon as they occur Perform side work, and end of shift duties as assigned Attend staff meetings as required Perform other duties as assigned by manager Qualifications High School required 1-year experience in Food & Beverage preferred, but not necessary All employees are required to take Learn2Serve Training for Alcohol, Food Handling prior to or within 30 days of employment Demonstrate quality verbal and interpersonal communication skills Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings and weekends Positive attitude, professional manner and appearance in all situations #J-18808-Ljbffr