General Manager

Since its founding in 1937, Krispy Kreme’s focus has remained the same – making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Here’s a Taste Of What You’ll Be Doing

• You serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
• Ensure all store physical property is in good working condition.
• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
• Achieve business plan objectives and profitability according to store operating plan and established financial goals.
• Demonstrate safety consciousness and promote store safety, e.g., shoes, floor cones, etc.
• Maintain a high level of store sanitation and cleanliness.
• Handle any customer complaints or concerns in a timely and professional manner.

Your Recipe for Success

• 4+ years’ experience in QSR or retail environment in a management capacity required.
• Must be at least 21 years of age.
• High school or GED.
• Ability to work all necessary work schedules, including holidays and weekends.
• Effective communication skills, both written and verbal.
• Committed to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
• Travel requirements: 0‑10%.
• Must be authorized to work in the U.S. without sponsorship.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposure to internal and external environmental conditions.
• Shop – fluctuating temperatures and noise levels.
• Exposure to known allergens including, but not limited to, nuts.
• Adherence to dress code policy applicable to role.
• Noise from a production and/or processing area.

Benefits

• Weekly pay.
• Career opportunities – we are growing!
• Comprehensive benefits (medical, vision, and dental insurance).
• Employee discount program.
• 401K plan.
• PTO.
• Company events.
• Education reimbursement.
• Adoption assistance.
• Life insurance.FSA/HSA plans.
• Pet insurance.

Krispy Kreme is an Equal Opportunity Employer

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diversity of ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our employees to bring their authentic selves to work regardless of their religion, gender identity & expression, sexual orientation, or disability.