Member Services Representative (Spanish Speaking)

Job Description

Job Description

Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.

Our Mission

To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay. 

Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct. 

Working at UMMA

UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here 

Benefits and Compensation

UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more! 

Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!

SUMMARY

The Member Services Representative is responsible for providing overall exceptional customer service for all new, current and future patients with health care insurance enrollment, post-enrollment and retention activities. The Member Services Representative will work closely with department leads to ensure a positive full cycle patient experience, including setting up patient appointments, conducting follow up calls on patient experience accordingly and provide linkage to community resources as needed. 

ESSENTIAL DUTIES

 

• Enrollment assistance for public insurance programs.
• Manage client enrollment and follow up as needed. 
• Listen, identify, and recommend resources and services to help meet patient needs.
• Provide individuals with information on UMMA’s services and help promote wellness and healthy behaviors. 
• Demonstrates commitment to best customer service practices. 
• Able to multi-task on various applications and client needs simultaneously.
• Submit monthly report of enrollment activities and other reports as assigned.
• Other duties as assigned by department leads.

QUALIFICATIONS/ POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

· Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check 

• Healthcare Personnel Requirements for vaccinations and preventative testing: Hep B, Influenza, MMR, TDAP, and TB

EXPERIENCE / KNOWLEDGE:

To perform effectively in this position, the incumbent must have:

• Minimum 3 years experience in similar role
• Demonstrates high attention to detail
• Commitment to providing exceptional Customer Service
• Certified Enrollment Counselor 
• Experience with, knowledge of, multi-ethnic and underserved communities.
• Bi-lingual, Spanish written and speech required
• Good oral/written communication, interpersonal 
• A demonstrated ability to maintain confidentiality
• Proficiency in mathematics and analytical comprehension
• Proficiency in Microsoft Word, Excel, Outlook and Access

 

EDUCATION:

High School or equivalent

PHYSICAL ACTIVITY

While performing this work, the incumbent:

• Will spend substantial time standing, sitting, speaking and listening
• Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds 
• Is expected to travel via personal vehicle throughout the community on a frequent basis

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  EQUIPMENT & SOFTWARE OPERATION

 

The incumbent in this position may operate any/all of the following equipment:

 

• Telephone, cell phone, fax
• Computer, printer and related equipment
• Copy machine