Director of AI-Driven CX Strategy & Ops
DoorDash
DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operational systems for its diverse marketplace. This leader will oversee customer experience strategy, support operations, and cross-functional initiatives across business lines. The ideal candidate will have over 10 years of experience in strategy and operations, with an AI-native mindset. The position emphasizes collaboration with multiple teams to ensure all aspects of customer experience are optimized. The role offers a competitive salary range and comprehensive benefits. #J-18808-Ljbffr DoorDash
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- ...individual-contributor role reporting to the VP of New Business Strategy & Operations. You will own end-to-end strategy, work cross-functionally... ..., marketing, and business development, and drive high-impact, visible results as an AI-enabled operator. #J-18808-Ljbffr DoorDashSuggested
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- ...partner with HR and business leaders to deliver data-driven, legally defensible solutions aligned with talent strategies. You will apply job, skill, and competency analyses, use advanced statistics, and stay current on AI and compliance issues to ensure modern, effective...
- Assurant, Inc. is seeking a full-time Director of People Experience responsible for ensuring operational excellence and enhancing employee... ...role involves leading a high-performing team and implementing strategies for high-quality service delivery. The ideal candidate will...Remote jobFull time
- ...solutions and tools to help improve merchant performance. Shaping strategy & execution of which tools to build and how to reduce costs... ...visions, and synthesizing complex analyses — all while leveraging AI to uplevel how we operate. We expect this person to stay at the...Hourly payWork at officeLocal areaRemote workFlexible hoursShift work
$190k - $250k
Bitfarms is seeking a Director, People Operations & Total Rewards to lead the people operations roadmap and ensure compliance across jurisdictions. The ideal candidate should have over 10 years in a people operations role with experience in both publicly traded companies...$106.8k - $161.55k
Business Operations Manager, Technical Support Ops Remote - US ID:JR11353 (for internal use... .... This role sits at the intersection of strategy and execution—supporting senior leadership... ...Technical Support ecosystem. Leverage AI tools (e.g., Claude, ChatGPT) and self-service...Full timeRemote workRelocation packageFlexible hours- Metropolis Technologies, located in New York City, is seeking a Director, Benefits to lead the strategy for company-wide benefit programs for over 20,000 employees. The role encompasses managing plan funding, claims experience, and ensuring compliance with various laws....Work at office
$146k
...- a disproportionate share driven by our premium portfolio, high... .... The Airports & Venues CX program owns the global strategy to eliminate that friction... ...sit at the intersection of Ops, Product, and CX - translating... ...rigor, customer empathy, AI fluency, and deep comfort operating...Full timeWork at officeRemote workWorldwide$140k - $185k
...driving organizational effectiveness and performance through data-driven insights. Candidates should have over 7 years of experience in... ...building inclusive and engaged teams and shaping people strategies aligned with business success. The base pay range is $140,000 to...- ...collaborating with senior leadership and developing outbound strategies to engage top-tier talent while enhancing hx's employer brand... .... The successful candidate will leverage a strong network and AI-driven tools to achieve hiring goals, working directly with leadership...
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$75k - $180k
...opportunity, and deliver transformational growth. WPP Media is WPP’s AI‑driven media operating unit, bringing together media, data, and... ...for a sharp, curious, and strategically minded Associate Director, Data Strategy to join the Data Strategy team in the US. This role will...Work at office$195.42k - $370.53k
...thrive in a collaborative, team-driven culture. At KPMG, our people... ...KPMG is currently seeking a Director, Banking and Payments IT M&A –... ...Integration and Separation – Strategy to join our KPMG Strategy practice... ...and issue tracking; implement AI-powered tools forpredictive...Full timeH1bLocal area- Rockstar is looking for a Director of CX Self-Serve and Technical Operations to enhance player support across its games. This full-time position at Rockstar's NYC headquarters involves managing self-service systems and ensuring seamless player interactions. Candidates...Full time
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- Axon is seeking a Senior Director, Enterprise Applications in New York City to lead the Salesforce platform strategy and drive the Quote-to-Cash transformation. This role demands... ...diverse team to enhance productivity through AI and Salesforce integrations, ensuring...
- ...global consulting firm is seeking a Senior Director-level Industrial-Organizational... ...implement innovative assessment solutions using AI. This role involves leading client engagements... ...to make influential contributions to strategy execution and talent insights. #J-18808-Ljbffr...
$94.4k - $266.3k
...creativity, technology, and data-driven intelligence. Within Song, the... ..., marketing technology, and AI-powered decisioning to transform... ...programs. Commerce AI Architecture & Strategy Define enterprise-level Agentic... ...(e.g., Adobe Commerce, SAP CX, Salesforce Commerce,...Live inWork at officeLocal area$170k - $210k
...York City. The role involves advising senior leaders on people strategy, aligning it with commercial objectives. Responsibilities include... ...leading workforce planning, employee relations, and using data-driven insights for decision-making. Ideal candidates will have 5-10...Flexible hours- ...with enterprise clients. You will primarily focus on supporting AI training and data operations, ensuring smooth operations for remote... ...possess strong client communication skills and must be data-driven, leading outcomes across AI deployments with clarity. This role is...Remote job
$5,000 - $5,800 per month
...comprehension. You’ll be the connective tissue between strategy and execution—owning delivery of complex, data‑driven, and AI‑powered fintech, shopping, and payments products... ...modern AI infrastructure (LLMs, MCP’s, or model ops). Background in two‑sided marketplaces or...$140k - $175k
...services company in New York is seeking a Director to lead Customer Experience Operations. This... ...designing and executing customer operations strategies to ensure high-quality service delivery. Responsibilities include leading AI-enabled servicing, ensuring compliance, and...Remote job
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