Customer Success Manager
Narrative BI
Customer Success Manager
Narrative BI is on the lookout for a Customer Success Manager who thrives on fostering long-term relationships and ensuring the success of our clients. You will be someone who finds joy in guiding customers through their data-driven journey, from onboarding to becoming a product power user. In this critical role, you will partner closely with the CEO to enhance customer satisfaction, streamline customer life cycle processes, and bolster retention strategies.
Main Responsibilities
- Serve as the primary contact for the onboarding of new customers, the training of platform end-users, and the ongoing support of Narrative BI services.
- Develop and maintain a deep understanding of customers' business challenges and industry trends to drive continuous value with our platform.
- Collaborate with the CEO and the Data Science team to tailor customer insights into actionable strategies for client success.
- Craft customer engagement strategies that promote retention and loyalty, leveraging data narratives that align with customer goals.
- Gather customer feedback and work with our product development team to refine the Narrative BI platform.
Requirements
- A proven record of success in a customer-facing role within a tech, SaaS, or B2B organization.
- Strong analytical abilities and comfortable working with data to uncover insights that drive customer success.
- Experience in creating and delivering onboarding and training programs to customers.
- Exceptional communication skills with the ability to effectively negotiate and build rapport with clients.
We Think You'd Be A Great Fit If You
- Have a strong background in customer success or account management, ideally within the data analytics or business intelligence industry.
- Possess a customer-first mindset with the ability to anticipate needs and offer proactive solutions.
- Are skilled in using data and analytics tools to inform customer success strategies and provide value-added insights.
- Excel at relationship-building, problem-solving, and have a track record of increasing customer satisfaction.
Benefits
- Opportunity to work on an innovative product
- Remote-first company
- Competitive salary
- Unlimited PTO
- Stock Options
- Hardware compensation policy
- Company sponsored off-sites
About Us
Narrative BI is a Silicon Valley-based (but remote-first) company that makes data analytics available for everyone.
How to Apply
Contact us at View email address on click.appcast.io
Vacancy posted 3 days ago
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