Trial Program Specialist

Trial Program SpecialistHelp Provide Voices – Join PRC-Saltillo as a Trial Program Specialist!At PRC-Saltillo, our mission is to provide voices to children and adults who are unable to communicate effectively with their natural voices. Each year, we support thousands of individuals through specialized communication devices and software that empower people with Autism, ALS, Cerebral Palsy, Aphasia, and other conditions. Our work opens doors to education, employment, and fuller participation in life.As a Trial Program Specialist (TPS), you'll play a vital role in supporting customers throughout the process of trialing a communication device. Working closely with AAC Consultants, internal teams, clinicians, and families within an assigned region, you'll help ensure each trial is smooth, compliant, and successful —supporting customers as they explore the communication solution that best meets their needs.Why You'll Love Working HereMission Driven Impact: Help individuals experience communication and connection through trial access to AAC devices.Meaningful Work: Be a key support throughout the device trial journey, guiding customers and their teams every step of the way.Collaborative Team Environment: Partner with AAC Consultants, loan equipment staff, clinicians, and families.Professional Growth: Build experience in healthcare processes, customer support, and cross functional collaboration.Duties and ResponsibilitiesProcess Trial Program applications for a designated region, ensuring accurate data entry and timely documentation submission.Communicate professionally and effectively with customers, clinical teams, families, and internal staff.Support customers and their teams with next steps following trial decisions, including initiating returns when appropriate.Verify eligibility and/or benefits for trial devices through web portals, phone calls, and third party software.Follow established Trial Device Program and departmental policies and procedures.Attend and actively participate in required meetings.Assist regional team members with tasks such as data entry, benefit verification, and order confirmation.Education and ExperienceHigh school diploma or GED required.Minimum of one year of customer service experience is required.Medical office experience preferred.Proficiency in Microsoft Word, Excel, and Outlook strongly recommended.Required Skills/AbilitiesStrong interpersonal, teamwork, and customer service skills.Excellent verbal and written communication skills.Highly organized with strong time management and attention to detail.Service oriented mindset focused on customer satisfaction and success.Flexibility and adaptability in a fast paced, changing environment.Ability to maintain professionalism, positivity, and accuracy during high stress situations.Ability to work independently while collaborating effectively with a team.