Account Solution Engineer - Intelligence Community (All Levels)

Account Solution Engineer - Intelligence Community (All Levels) To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Sales About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life.

CLEARANCE & COMPLIANCE

This role requires a current, active TS/SCI clearance at time of hire. Qualification is contingent upon acceptable results from a background investigation and continued maintenance of the required government security clearance. All offers are contingent upon government approval of your clearance.

ABOUT SALESFORCE NATIONAL SECURITY

Computable Insights LLC, operating as Salesforce National Security (SNS), is a wholly-owned Salesforce subsidiary and the company's dedicated contracting entity for the U.S. Intelligence Community and national security market. We operate at the highest classification levels, delivering mission-critical CRM, AI, and data solutions under the strictest security and compliance regimes in the federal government.

THE ROLE

We're looking for a senior Solution Engineer who thrives in a classified environment and understands the unique operational tempo, access constraints, and mission stakes of IC customers. You will serve as a trusted technical advisor to intelligence agencies, running discovery, architecting solutions, and building proof‑of‑concept environments that translate directly into mission value.

WHAT YOU'LL DO

Lead deep technical and mission discovery with IC customers – uncover operational gaps, map requirements to the Salesforce platform (CRM, Agentforce, Data Cloud, MuleSoft), and scope executable POC use cases with clear success criteria. Design and build secure, agentic solutions tailored to IC use cases: case management, analyst workflows, collection management, reporting automation, and multi‑domain data aggregation. Architect and prototype Agentforce‑based solutions within classified environments, including grounding strategies, RAG/retrieval patterns, prompt governance, and agent reliability considerations specific to sensitive workloads. Present technical architecture and business value to both mission operators and senior IC leadership with equal fluency. Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation. Work closely with IC program offices to assess feasibility across data classification, security architecture, and operational readiness – ensuring proposed solutions can actually be adopted and sustained. Partner with SNS Account Executives, Capture Managers, and Customer Success to drive pipeline and support pursuit strategy. Act as a technical sounding board for the SE team; support junior SEs on complex opportunities and elevate challenges to leadership with context and a proposed path forward. Build reusable assets – POC templates, demo environments, playbooks – that scale across the IC customer base. Feed structured Voice of the Customer feedback into Salesforce Product and Engineering to influence the IC roadmap.

WHAT YOU BRING

Required 7+ years of experience as a Solution or Sales Engineer supporting enterprise SaaS, CRM, or mission IT – ideally with IC or national security customers. Degree in Computer Science required (B.S., Master's, or Ph.D.). Hands‑on SaaS configuration, data architecture, front‑end development, object‑oriented programming (Java, C#, Python). Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic engineering patterns, and how agentic systems behave in production – including safety, reliability, and governance considerations specific to classified workloads. Strong discovery and MVP scoping skills: able to run technical and business discovery sessions, define use cases, set measurable success criteria, and produce a feasible execution plan. Familiarity with IC‑specific compliance frameworks. Current TS/SCI clearance (required at time of hire). U.S. citizenship required. Strong written, verbal, and whiteboard communication skills – able to engage both technical operators and C‑level IC leadership. Preferred Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, Public Sector Solutions. Experience with Apex, Lightning Web Components, or equivalent full‑stack engineering background. Proficiency in SQL and/or Python; familiarity with modern data platforms (Snowflake, Databricks, BigQuery). Experience with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar). Prior experience with government cloud environments: AWS GovCloud, Azure Government, or IC‑specific cloud infrastructure. Experience operating within or alongside IC program offices – understanding mission workflows, stakeholder dynamics, and the technical evaluation process. This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position. Unleash Your Potential: When you join Salesforce, you will be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations: If you need a reasonable accommodation during the application or recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt‑out options. Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: #J-18808-Ljbffr salesforce.com, inc.