CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

PAY RATE: $16.78 - $22.65 BASED ON RELEVANT EXPERIENCE

COMPETITIVE BENEFITS

403b + matching

Up to 4 weeks paid time off in first year

Onsite childcare - Quincy location

24/7 Wellness Center access

Educational assistance opportunities

JOB SUMMARY

To improve customer relations and provide support to all departments by receiving all incoming phone calls and directing them to the appropriate staff. To help customers find the equipment and products to meet their home care needs. This position requires an individual with interpersonal skills conducive to positive customer and employee relations. Ability to read and write clearly, follow and give instructions. Ability to use calculator, computer and type is preferred. Prior experience or on-the-job training. Must be able to successfully complete orientation/training program prescribed by Denman Services Inc. Must be capable of lifting heavy loads (up to 40 lbs.), walking, bend, squatting, reaching, kneeling, pushing, and pulling. This position requires full understanding and active participation in fulfilling the Mission of Blessing Hospital. It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals and direction of the Performance Improvement Process / Patient Safety Plan at Blessing Hospital.

JOB QUALIFICATIONS

Education/Training/Experience:

REQUIRED:

• Must have good customer service
• Good telephone etiquette.
• High School Diploma or equivalent (GED)

Pay Status:

• Non-Exempt Hourly

EEO Statement: Blessing Health System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blessing Health System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Blessing Health System expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Blessing Health System's employees to perform their job duties may result in discipline up to and including discharge.