Head of Operations & Customer Experience
A Medium Corporation
Medium is seeking a Vice President of Operations to build and run an integrated operations organization that enhances customer experience and drives efficiency. This senior role involves leading Customer Experience, Project Management Office, Client Operations, and Print Communications, ensuring alignment with strategic goals. The ideal candidate will have 15+ years of operations leadership experience in multi-functional teams, a strong analytical orientation, and a proven record in improving customer experiences. #J-18808-Ljbffr Medium
- ...powered by first-party technology and customer operations teams. Our model depends on delivering a consistent, high-quality customer experience across every agency, every policy, and... ...that outcome. The Role We are hiring a Head of Customer Experience to own the full...Suggested
$200k - $300k
...growth (to $2M) and scaled to 100+ customers. Product Dominance: 80% competitive... ...strongest competitive advantage . As the Head of Customer Experience, you will scale Verisoul’s ability... ...: Own the white-glove support operations required to solve customer challenges...SuggestedWork at officeRemote workRelocation packageDay shift- ...innovative insurance brokerage in Austin, TX is seeking a Head of Customer Experience to manage the complete customer lifecycle, including... ...significant experience in customer experience and service operations, along with strong leadership capabilities. The successful...Suggested
- ...global AI company in Austin, Texas is seeking a Customer Support Leader to drive regional strategies and enhance customer experience. This role involves managing a high-... ...strong customer-first mindset, and skills in operational excellence. The company offers competitive...Suggested
- ...A leading marketing technology firm in Austin is seeking a Vice President of Customer Experience to lead their post-sale organization. The role focuses on customer retention and driving long-term revenue growth by fostering an effective customer journey. The ideal candidate...Suggested
$160k - $200k
...A leading AI security company is hiring a Head of Customer Experience to enhance customer support and integration. The role involves building a dedicated team, owning customer onboarding, and driving product adoption. Candidates should have 6-10 years of experience in...- Fairygodboss in Austin is seeking a Director of Product to lead the Customer Experience products, focusing on tools for real estate professionals. This role involves defining product strategy, leading a team, and ensuring best-in-class user experiences across platforms....
- Salt Digital Recruitment is seeking a Director of Product Management in Austin, Texas, to lead the strategy and success of a customer experience platform combining hardware and software for retail fueling and EV charging. This role requires strong leadership in product...
- ...biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy... ...Overview We are looking for a Director of Product to lead the Customer Experience products, which are used by our core customers—real...Work at officeLocal area
$60k - $65k
...Description Customer Experience, Operations Manager What We're Looking For: We're searching for a Customer Experience Operations Manager with a solid understanding of customer success methodologies and experience in performance management relative to Customer...Work at officeLocal areaFlexible hours3 days per week$60k - $65k
...Customer Experience Operations Manager Location: Austin, TX, United States Customer Experience, Operations Manager What We're Looking For: We're searching for a Customer Experience Operations Manager with a solid understanding of customer success methodologies and...Work at officeLocal areaFlexible hours3 days per week- ...Customer Success Operations Manager Envoy protects the places the world relies on most by unifying... ...sales), and Support. Reporting to the Head of CS Operations, you will be a... ...functions. You Have ~3-5 years of experience in Customer Success Operations,...Work at officeImmediate start
- ...Building relationships is your strong suit. Customers feel comfortable renewing their... ...Customer Success Department What You'll Need: Experience in sales, account management, or... ...volunteer activities of your choice As we operate in a dynamic, fast-paced industry, this...Contract workWork at officeWorldwideFlexible hoursShift work
- ICON is looking for a Print Operations Program Manager to manage and develop Process, Planning, & Quality Programs. This role is critical... ..., Electrical Engineering, or related field. ~5+ years of experience in construction, manufacturing, surveying, or other industries...For contractorsLocal areaFlexible hours
- ...skills in a nurturing environment. Benefits include flexible hours, competitive pay, and a day off every Sunday. We are looking for friendly, hardworking individuals who enjoy serving customers. Join us and help create great experiences for our guests! #J-18808-Ljbffr...Flexible hours
- ...Guest Experience Specialist As a standard hospitality expectation, this position requires... ...daily. Responsible for the proper operation of security gates according to resort procedures... ...abilities. Knowledge of effective customer service techniques and skills. ~...Work at officeImmediate startAll shiftsFlexible hoursAfternoon shift
$13.5 per hour
...an accommodation or an alternative application process. Guest Experience Specialist Full Time Escape Game Austin, Austin, TX, US 30+ days... ...the party venue Connect with guests Keep the energy high Customize the experience Make sure everyone leaves happy Using TEG’s Hospitality...Hourly payFull timeImmediate startFlexible hoursShift workNight shiftWeekend work- ...Austin. Used by some of the country's top operators. ARR is ramping fast. We're investing... ...long-term revenue engine.About the RoleThe Customer Success Manager owns Loman's restaurants... ...-to-Have ExperienceRestaurant industry experience, or experience serving restaurantsDirect...Live inShift work
- ...investments, and deliver exceptional guest experiences through a combination of local expertise, personalized service, and operational excellence. The Role The Homeowner... ...property results. This is not a traditional customer service role. Youll own relationships,...Temporary workLocal area
$24 - $28 per hour
...seeking a highly motivated and experienced Operations Supervisor to join our dynamic team in... ...a passion for delivering exceptional customer service, managing a diverse team, and... ...evaluations. Requirements Previous experience in a supervisory role within the...Full time- ...our mission and what we offer. Job Description As a Customer Success Manager, you will own the operational strategy and execution for a portfolio of high-... ...solutions that scale operations and improve partner experiences. Develop trusted relationships with senior...Temporary workWork at officeRemote workRelocationFlexible hours
- ...Senior Customer Success Manager - SaaS ShipperHQ is seeking a talented Senior Customer Success... ...shipping space, with over 15 years of experience helping merchants deliver better... ...through consultative, value-based selling Operate with strong commercial acumen—comfortable...Full timeWork at office
- ...MontyCloud, we believe cloud operations should be intelligently automated... ...real value for our customers. As we continue to scale, we'... ...of business. Reporting to the Head of Customer Success, you will... ...adoption. Requirements 5+ years of experience as a CSM, Account Manager, or...
- ...transforming waiting rooms, gyms, bars, and restaurants into better experiences for customers and better businesses for owners. We are the first and... ...to share feedback, innovate the product, and enhance operational efficiency Qualifications 0-2 years as a customer support/...Immediate startFlexible hours
- ...Itlearn360 in Austin, Texas is seeking a Customer Success professional to drive customer retention and satisfaction. The ideal candidate should have 1-2 years of experience in a related role and be a strong communicator. This position involves working closely with cross...Flexible hours
- ...Beyonk Limited is looking for a Customer Success Manager based in Austin, Texas, to manage long-term relationships with SMB customers... ...their main point of contact. The ideal candidate will have SaaS experience with SMBs, a knack for engaging non-technical users, and a...Remote work
- ...people to help create success for our customers.Being as passionate about our people as... ...degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of... ...with a strong understanding of banking operations compliance and technology trends*...Contract workWork experience placementLocal areaWork visaFlexible hours
- ...a cutting edge technology company revolutionizing the way we experience visual content with the most flexible and easy-to-deploy 3D digital... ...and collaboration. We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We’re seeking a...Temporary workRemote workFlexible hours
$150k - $175k
...the first interview. Even our candidate experience is different. And when you get an offer... ...should start talking. The Senior Customer Success Manager role Contributes to the... ...CDDs orchestrate end-to-end technical and operational delivery for our largest, most strategic...Work experience placementSummer holidayLive outWork at officeLocal areaRemote workFlexible hours2 days per week$26.5 per hour
...journey, ensuring a smooth and positive experience from initial interest through activation... ...maintain accurate records. Support a customer-first experience by proactively identifying... ...:00 a.m. to 9:30 p.m. CST. The position operates in a professional, technology-enabled...Contract workTemporary workShift workDay shiftAfternoon shift
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