IT Generalist

Description



Job Title: IT Generalist Location: Cape Canaveral, FL Employment Type: Temporary Industry: Aerospace & Defense Compensation: $34.65/hour Schedule: 9x80

About the Opportunity: This role supports day-to-day network operations by performing network moves, adds, and changes; installing and configuring network equipment; and maintaining connectivity across user, office, and data center environments. The position serves as a first responder for service tickets, troubleshooting network issues, coordinating with users and technical teams, and supporting break/fix activities to restore service and meet performance targets. It also includes hardware testing, documentation, asset management, compliance with IT security standards, and support for scheduled maintenance or change-control activities.

Why You'll Love Working Here: *Supportive, team-driven culture that values collaboration, transparency, and accountability *Opportunity to grow your career with a global workforce solutions leader serving multiple industries *People-first environment that encourages employees to bring their authentic selves to work *Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting: This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit? APPLY TODAY!

What You'll Do:

• Tier 1 Help Desk Incident and Service Request monitoring using the Service Now ticketing platform
• First call contact, for both remote and in person troubleshooting across the entire base, to reach an acceptable resolution
• Scheduling coordination for in-person troubleshooting and resolution
• Troubleshooting operating system and business application anomalies
• Refreshing updated hardware with updated hardware, that includes, user contact, scheduling, data backups, data transfers, in-person system delivery & white glove treatment upon delivery to ensure the user is 100% operational with their new pc
• Business application developer or packager coordination when initial attempts at troubleshooting are unsuccessful
• PC imaging and associated configuration updates in between quarterly image releases
• Equipment inventorying, asset tracking, auditing, and disposition
• Unboxing, moving, lifting, carrying and delivery of computer equipment and peripherals
• IT equipment moves between buildings, floors, and cubicles
• Adjunct video teleconference hardware and software assistance within business conference rooms
• Network connectivity surveys and verification at designated end-user seating locations
• Demonstrated verbal and written communication skills
• Organizational capabilities that allow for balancing multiple tasks and shifting business priorities
• Ability to bring issues to a full closure, without leaving behind unfinished work

Job Requirements

What You'll Bring:

3+ years of experience in desktop support, IT help desk, or end-user technical support

3-5 years of experience troubleshooting Windows operating systems, hardware, and business applications

3-5 years of experience managing service tickets, incident resolution, and service requests

3+ years of experience PC imaging, hardware refreshes, and workstation configurations

Active Security Clearance

HS Diploma or Equivalent

What Sets You Apart:

Experience with ServiceNow or similar IT service management platforms

Current Security+ certification (DoD 8570 Level II)

Experience supporting Windows 11 and Microsoft Office applications

Familiarity with PC imaging, data backups, and end-user data transfers

Experience with IT asset management, inventory tracking, and equipment audits

Experience supporting video teleconferencing (VTC) systems and conference room technology

Knowledge of network connectivity troubleshooting, including LAN, DNS, DHCP, and VPN

Experience coordinating hardware refreshes, equipment deployments, and in-person user support

Strong customer service skills with the ability to communicate technical issues clearly to non-technical users

Additional Information:

• Current DoD/DoW Secret clearance required

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.


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