Customer Service Specialist

Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Crane team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 95 years of protecting homes and businesses. Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. You’ll also receive opportunities to volunteer and give back. With Crane’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Ready to start a career with staying power? Apply now! Responsibilities As a Customer Service Specialist, you’ll play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Crane Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—training will be provided Assist with Accounts Receivable and process payments Apply training expertise to schedule appointments for technicians to minimize drive time and recommend alternative routes when appropriate Use listening skills and probing questions to identify the customer’s concern and evaluate their needs Monitor, update and maintain the customer database with accurate customer information, including call details, disposition of calls, payments and results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs and initiatives Safeguard customer privacy and other proprietary information Benefits $24–25/hr Comprehensive benefits package including medical, dental, vision, maternity and life insurance 401(k) plan with company match and employee stock purchase plan Paid vacation, holidays and sick leave Employee discounts, tuition reimbursement and dependent scholarship awards Industry‑leading training program Qualifications Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web‑based applications Proficient in Microsoft Office Strong attention to detail and follow‑through Demonstrated ability to prioritize tasks and manage time efficiently Work environment: Candidates must meet the physical job requirements and safely perform the job duties with or without accommodations. Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time; be able to regularly lift and/or move up to 25 pounds. Crane is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. #J-18808-Ljbffr