HVAC Service Technician

Job Description

Job Description

Welcome to T-Mark Plumbing, Heating, Cooling, and Electrical, where passion meets purpose, and every day is an opportunity to make a difference. From the moment you join our company, you'll feel the warmth of our family-like atmosphere and the pride that comes with being part of something truly special. For decades, we've been at the forefront of delivering exceptional service and exceeding customer expectations, with our unwavering commitment to 100% customer satisfaction driving everything we do. Our legacy of excellence is not just a badge of honor – it's a promise we make to each other and to our customers.

 

We're currently seeking skilled HVAC Service Technicians to join our tight-knit family. As an HVAC Service Technician on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From preventative maintenance calls to diagnosing HVAC issues and everything in between, you'll be at the forefront of delivering top-notch HVAC services that our customers can rely on.

In this role, you'll be responsible for:

• Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Diagnosing and troubleshooting HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Successfully enrolling customers in T-Mark ’s service agreements, promoting long-term customer relationships and recurring revenue.
• Performing routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.
• Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Additional Duties as Assigned

We're seeking candidates that possess:

• EPA Universal Certification
• 5 or more years of heating and/or cooling experience in a residential capacity.
• Ability to prioritize tasks and communicate with customers.
• Demonstrated excellent communication conflict resolution and interpersonal skills.
• Demonstrated ability to work as an effective team member and pitch in as needed.
• Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
• Must be able to work on a ladder.
• Must be able to lift 50 pounds.

Competitive compensation including a lucrative hourly wage plus incentive pay.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.