Call Center Representative - Telecom

Job Opportunity

It's more than a career, it's a calling.

WI-SSM Health West Beltline

Worker Type: Regular

Job Highlights: Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Department: Dane Answering Services

Schedule: 32 hours per week / Evening Shift A week: Wednesday/Thursday/Friday/Saturday 3pm to 11pm B week: Tuesday/Thursday/Friday/Saturday 3pm to 11pm

2 holidays per year, which may not align with the regular schedule and may involve shift variations.

Apply today. SSM Health - We bring out the incredible in you, everyday.

Job Summary: Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Tracks inquires, questions and answers and provides resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department: 5940840164 CO Dane Answering Services

Work Shift: Evening Shift (United States of America)

Scheduled Weekly Hours: 32

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.