Customer Service Representative

Job Description

Job Description

Customer Service Representative | Pay: $16.00 - $19.00 per Hour | Monday - Friday | 7:00 AM - 3:30 PM

What Matters Most:

• Competitive pay ranging from $16.00 - $19.00 per hour
• Temp-to-hire opportunity with long-term career growth and stability
• Full-time, on-site position located in Lake Mary, FL
• Consistent Monday-Friday schedule, 7:00 AM - 3:30 PM
• Weekly pay with benefits available

Job Description:

Our client is seeking a detail-oriented Customer Service Representative to provide administrative and customer support in a fast-paced manufacturing environment. This position plays a vital role in processing customer orders, coordinating documentation, supporting production, and ensuring excellent customer service throughout the order fulfillment process.

Responsibilities:

• Enter customer purchase orders accurately into the ERP system
• Create job folders and maintain contract review documentation
• Update customer order information and ensure system accuracy
• Prepare shipping documentation, proof of delivery, and customer reports
• Assemble shop/work order packets to support production scheduling
• Monitor customer portals and communicate updates to internal departments
• Research and resolve customer inquiries, order discrepancies, and billing issues
• Maintain order tracking logs, reports, and customer documentation
• Initiate and document customer quality alerts when necessary
• Provide general clerical support and backup telephone coverage
• Assist with continuous improvement initiatives and administrative projects

Qualifications and Requirements:

• High School Diploma or GED required
• 2-5 years of customer service, clerical, or administrative experience within a manufacturing setting
• Strong Microsoft Office skills, including Excel
• Excellent attention to detail with strong organizational and multitasking abilities
• Effective written and verbal communication skills
• Ability to work collaboratively across multiple departments in a manufacturing environment

Your New Organization:

Join a leading manufacturer specializing in stamped, fabricated, finished, wired, and assembled metal components for a variety of industry partners. Utilizing state-of-the-art laser cutting, bending, welding, punching, and machining technology, this organization is committed to delivering quality products while maintaining a strong culture of safety, integrity, and continuous improvement.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned staffing firm, specializes in connecting talented professionals with rewarding career opportunities. With decades of industry experience, we are committed to helping you reach your career goals while providing exceptional service to both our clients and employees. The Reserves Network is proud to be an Equal Opportunity Employer that values diversity, respect, integrity, and inclusion.

Pay Transparency Statement

In the spirit of pay transparency, we want to share the base pay range for this position, which is $16.00 - $19.00 per hour , excluding benefits, bonuses, or other forms of compensation. Starting pay will be determined based on relevant skills, qualifications, experience, and geographic location. We also consider internal pay equity when making compensation decisions to ensure fairness and provide opportunities for future wage growth.