Assistant Store Manager

Twigs is a successful, independently owned women’s boutique with locations in Madison and Brookfield, Wisconsin. We curate an edited collection of denim, apparel, handbags, jewelry, and lifestyle pieces from the brands you love — all thoughtfully selected for everyday life. What You’ll Do Customer Experience & Team Leadership Create a welcoming, personalized shopping experience that builds lasting customer relationships Handle customer concerns with confidence, professionalism, and thoughtful discretion Participate in proactive customer outreach around new arrivals, events, etc. Lead by example on the sales floor through strong selling and styling behaviors Coach and develop team members through ongoing feedback and training Support recruiting, onboarding, and continued team development Share customer insights, best sellers, and opportunities with leadership Visual Merchandising Help maintain an elevated and inspiring store environment that reflects the Twigs brand Execute visual merchandising standards with attention to detail and creativity Train staff on proper standards to maintain a clean, well presented store at all times Adjust merchandising based on sell-through, inventory flow, and customer trends Support floorsets, new product launches, and seasonal merchandising updates Operations & Inventory Partner with the Store Manager to execute daily operational activities Ensure inventory is received accurately and in a timely manner Research and resolve inventory discrepancies Execute RTVs, scheduled audits, customer repairs, and backstock assessments Maintain operational organization and support ongoing operational training ensuring a clean and organized backroom Order store supplies as needed and communicate updates with the leadership team Business Performance Understand store goals, sales trends, and business opportunities Utilize reporting tools to support customers and drive business decisions Assist with payroll processing and end-of-month reporting Partner with leadership on action plans based on business performance and trends What We’re Looking For 2+ years of retail experience, including management or leadership responsibilities Passion for fashion, styling, and customer service Strong communication, organization, and problem-solving skills Ability to multitask and lead confidently in a fast-paced environment Experience with inventory management and retail operations preferred High comfort level using computers, POS systems, and digital retail tools Positive, collaborative attitude and a willingness to jump in wherever needed Benefits Competitive compensation based on experience Monthly bonus potential PTO and paid holidays Healthcare available 401(k) match available Generous employee discount If you love fashion, people, and building strong teams, we’d love to hear from you. To Apply: Email cover letter & resume View email address on click.appcast.io #J-18808-Ljbffr