Client Experience Lead - Vet Call Center

Houston Humane Society seeks a Lead Client Relations Representative to provide day-to-day leadership and operational support for the clinic’s call center and front desk, with a focus on call center performance, phone-based client service, and appointment coordination. The role mentors Client Relations Representatives, supports onboarding and ongoing training, monitors workflows and service standards, handles escalated client concerns, and collaborates with the Clinic & Community Relations #J-18808-Ljbffr