Technical Support Specialist

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Forsyth, Georgia. This role involves providing technical support, assisting with hardware, software, and network issues primarily for administrative and executive staff. The position offers a chance to work in a fast-paced, high-security environment where your technical expertise directly impacts operations.

Position Overview for the Technical Support Specialist:

• Provide hands-on technical support to users across multiple departments.
• Troubleshoot hardware issues such as printers, monitors, and network connectivity.
• Assist with setting up network printers, connecting devices to the network, and resolving system errors.
• Support Windows 11 and Mac system issues, ensuring minimal downtime.
• Collaborate with team members to resolve complex technical challenges and improve overall user support services.

Requirements for the Technical Support Specialist:

• 3+ years of in-person, hands-on support experience with hardware and software.
• Strong troubleshooting skills for Windows 11 and hardware issues like monitors and printers.
• Experience supporting MacBooks and related Apple devices.
• Ability to work independently and autonomously with minimal guidance.
• Excellent communication skills and attention to detail.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.