Seasonal Sr. Customer Assistance Representative- Summer 2027 Central NJ

Customer Assistance Representative Senior (CAR Sr)The Customer Assistance Representative Senior (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.This is a full time seasonal position that will start as early as Mid May 2027 and will end on or before Mid November 2027.Compensation for this role is $17.75 / hourWe are looking to hire in various openings throughout Monmouth, Middlesex, Sussex, Ocean, and Morris Counties.ResponsibilitiesTake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldMust have at least 2 years of customer service experience and/or college experienceThe ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureAside from religious observations, must be available to work 40 hours per week during the seasonMust be able to read, write and understand EnglishMust be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.New Jersey DMV Requirements:First-time drivers or under 21 years old: If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey's GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.