Shift Lead

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. VETERINARY HOSPITAL SHIFT LEAD Postings remain open for a minimum of two weeks from the posted date. JOB SUMMARY The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed. THE RIGHT PERSON FOR THIS JOB ENJOYS Living and exemplifying the Five Principles of Mars, Inc. with self and team. Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients. Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. Day‑to‑day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity. Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team. Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues. Assisting in effectively scheduling associates to meet client needs accordingly, while proactively planning time off and CE scheduling. Ensuring compliance with all practice policies and procedures. Ensuring adherence to Banfield dress and grooming guidelines. Performing other job duties as assigned. THE FIVE PRINCIPLES Every associate including the Shift Lead has an important contribution to make to the veterinary team. We’re looking for Shift Leads who are dedicated to their work, have a positive attitude and use our Five Principles: Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS Special Working Conditions Ability to work at a computer for long periods of time. Ability to be confident around pets (dogs, cats, birds, reptiles, etc.). This position requires working special hours including weekends and evening shifts. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. You must be comfortable working in an environment with loud noise (moderately high) and strong smells. Requires sufficient ambulatory skills to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand‑eye coordination, arm‑hand‑finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Experience, Education and/or Training High School Diploma preferred. You must be 18 years of age or older. You must have a minimum of two years of veterinary hospital experience. BENEFITS The pay range for this role is $23.12 – $29.55 per hour. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. We offer a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Comprehensive Medical, Dental, and Vision Insurance: We cover essential medical, dental, and vision care. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match. Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs): We support veterinarians in reducing student debt. Paid Time Off and Holidays: Take a break, recharge, and celebrate personal days. Top‑Tier Mental Health and Well‑being Resources: Access coaching and counseling sessions to support overall well‑being. Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect your loved ones; optional additional coverage. Company‑Paid Short‑ and Long‑Term Disability: Financial protection for temporary or long‑term disability. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses. Health Savings Account (HSA): Tax‑advantaged account for medical expenses. Paid Parental Leave: Support for birth and adoption, giving time to bond with new family. Continuing Education Allowance (for Eligible Positions): Assistance to pursue continuing education. Back‑Up Child and Elder Care & Family Support Resources: Assistance when unpredictable moments arise. Fertility and Family Building Support: Support for fertility treatments and family‑building options. Digital Exercise Therapy: Program to stay active and healthy fitting busy lifestyles. Voluntary Protection Benefits: Coverage for hospitalization, critical illness, accidents. Legal Plan: Affordable and accessible legal coverage for various needs. Identity Protection: Alerts for suspicious activity and support if information stolen. Commuter Benefits: Convenient and cost‑effective journey solutions. Three Free Optimum Wellness Plans for Pets: Free preventive care for your pets. Exclusive Discounts: Savings on products and services. EEO Statement We are a drug‑free, smoke‑free, equal‑opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A better World for Pets. #J-18808-Ljbffr