Full Time Swim Instructor with Management Opportunity

Job Description

Job Description

Full time position, 40 hours per week, $26/hr

We are looking for the right person to start training and being an expert in our tradecraft, to ultimately be one of our aquatic managers.

The role would be first start off as a Full Time Swim Instructor (WSI) and after 6 months can be evaluated for a management plan. We would provide all training and pay is $26 per hour

In addition to pay, we offer:
401K
Additional monthly stipend for Healthcare
Gym Membership
Swim Lessons for immediate family members

After successful evaluation, the management plan will include learning the Customer Service, Sales, HR, Marketing, Staff and Facility Management responsibilities for Aquatics Manager.

Job Description

The Aquatics Manager position consists of leading and managing all Aquatic Staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

Areas of Responsibility

The Aquatics Manager is responsible for providing leadership and management in the following areas of Aquatic Operations:

Customer Service and Sales

• Ensure Aquatic Staff adheres to the Aqua-Tots Core Values during all staff and customer interactions
• Maintain a high level of customer engagement and ensure overall customer satisfaction 
• Educate customers in the Aqua-Tots ‘Learn to Swim’ program in order to sell the proper swim lessons to meet their needs
• Assist General Manager (GM) and Office Manager (OM) in the management of class schedules
• Track and review all In-Water Evaluation conversions and non-conversions
• Assist GM in responding to any customer service issues, instructor or curriculum related feedback received via social media, e-mail communication, and in-person issues
• Follow up with curriculum or instructor related student drops
• Manage the progression of all students
• Assist GM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency through excellent customer service
• Ensure staff meets all sales goals set by the General Manager

Human Resources

• Manage all Aquatic Staff
• Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff
• Manage and document Aquatic staff disciplinary action
• Maintain and document Aquatic staff certifications
• Manage own weekly schedule to accommodate the Aquatic needs
• Assist GM with managing Aquatic staff schedules
• Manage attendance and shift coverage for Aquatic staff
• Review and submit Aquatic staff time sheets to GM

Staff Management

• Build a team environment and promote the Aqua-Tots culture among Aquatic staff
• Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions
• Manage and meet regularly with underperforming Aquatic staff
• Review and create action plans from Deck Supervisor reports
• Manage monthly Aquatic Staff Meetings and In-Service Trainings
• Manage monthly Master Instructor Meetings and Deck Supervisor Meetings
• Manage quarterly team building activities

Facility Management

• Maintain the pool, pump room, and pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance  
• Ensure the safety of staff and customers
• Ensure completion and submission of incident reports when necessary 

Marketing

• Assist GM in implementing grassroots, local, and franchise level marketing campaigns

Aquatics Manager Certification Requirements (Will Provide Training)

• Aqua-Tots Water Safety Instructor (AT-WSI) Certification
• Aqua-Tots Master Water Safety Instructor (AT-MWSI) Certification
• Certified Pool Operator (CPO) Certification (preferred)
• CPR and First Aid Certifications
• Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion

Aquatic Manager Position Type/Expected Work Hours/Time Allocation

• Full time position, 40 hours per week
• Days and hours vary based on school’s need and season
• Minimum of 3 Deck Supervision shifts per week
• Minimum of 2 shifts per week teaching swim lessons 
• Minimum of 2 hours per week meeting time with GM 
• Minimum of 2 hours per week training and conducting instructor assessments - time based on demand
• Minimum of 1 shift per week in the lobby for parent interaction
• Minimum of 1 shift per week at the Front Desk

Minimum Qualifications

• High School Graduate or GED equivalent, Bachelor’s Degree preferred
• At least 18 years of age
• Valid Driver’s License

• Open availability
• Aquatic experience preferred
• Customer Service experience preferred

Preferred Qualifications

Operations experience (i.e., oversight of day-to-day operations, staffing, scheduling, goal-setting, financial, and budgetary responsibility)

Experience leading a team (i.e., developing, coaching, redirecting, and motivating)

Strong hospitality skills (i.e., models effective customer service behaviors; engages with families to form relationships; observes and provides timely feedback; tracks customer service metrics; identifies underlying causes behind complaints and provides feedback and actions for improvement; provides a compelling vision of what customer service should look like within the school; builds excitement within the team to gain their consensus)

Capable of developing