IT Operations Analyst

IT Operations Analyst

Job Location: Ft. Pierce, FL or Port St Lucie, FL (Hybrid - 2 days/week)

# Positions: 1

Employment Type: C2H (FTE preferred)

Key Technology: Windows, Linux, ServiceNow, JIRA, MS Office suite

Job Responsibilities:

• Work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/educate others.
• Act as subject matter expert and consult with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
• Lead the support of highly complex and/or comprehensive applications/systems and/or business lines.
• Identify root causes and implement targeted and controlled remediation plans.
• Administer business applications in co-ordination with appropriate stakeholders.
• Review, participate and implement procedures.
• Research industry standards, best practices and new innovations in technology and make recommendations.
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations.
• Act as the lead for other support analysts on the team.

Skills and Experience Required:

Required:

• 7+ years' experience
• 2-3 years' recent hands-on experience with Windows/Linux.
• 5+ years recent hands-on on ServiceNow, & JIRA ticketing system.
• 5 years of experience with MS Office suite (especially MS Excel & MS PowerPoint)
• Must be available to work after hours as needed to support system changes.
• Able to lift heavy workstations and monitors.
• Must be available to do OT (Over-time) when required.
• Must be available to work overnight on the third shift.
• Ability to perform remote troubleshooting and provide clear instructions.
• Customer-oriented attitude.
• Fast-paced, high-pressure environment.
• Highly motivated, energetic with great communication skills

Desired:

• LINUX Scripting and Java experience.

Education:

• Bachelor's degree or Technical Certificate required or work experience equivalent to bachelor's degree