Office Assistant II - Plan of Care Representative

Clerical Position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Position responsible for performing routine but somewhat varied clerical duties for assigned department.

Minimum Qualifications

Education: High school diploma preferred.

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Basic computer knowledge in Microsoft Word, Excel, PowerPoint & Access.
• Must have a minimum of two years of clerical experience.

Principal Accountabilities

• Types letters, memorandums, and other documents; Files documents as established by departmental procedures.
• Photocopies records, forms and other documents. Sort and distribute departmental mail.
• Answers departmental telephones as necessary. Verifies information and resolves common problems.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.