Operational Support Manager

Operations Support ManagerThe Operations Support Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.Responsibilities:Lead the Operations Support department through delegation of tasks and responsibilities for multiple teamsConduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needsMonitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of proceduresContribute to development of new techniques, models, and plans within area of expertiseFacilitate alignment of the Operations Support infrastructure through focused technologies and processesEnsure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measuresProvide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situationsHas the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team members.Ability to manage teams.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:5-8 years managing a teamExperience in analyzing business requirements, developing test plans, and discrepancy resolutionRequired Licensing/Registration: Series 7, Series 9, Series 10, and Series 63Ability to work unsupervised and adjust priorities quickly as circumstances dictateAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirementsSelf-motivated and detail orientedProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation:Bachelor's degree/University degree or equivalent experienceExperience in Finance or BankingConsistently demonstrates clear and concise written and verbal communicationExperience coaching agents to daily/monthly performance metrics, etcOperations Experience in Deposit Servicing /Maintenance preferredPeople Management skillsExperience with quality controlsExperience in a management position related to Deposits Servicing Operations functionExperience with process improvementsJob Family Group: Operations - CoreJob Family: Operations SupportTime Type: Full timePrimary Location: San Antonio Texas United StatesPrimary Location Full Time Salary Range: $70,720.00 - $106,080.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date: Sep 21, 2026Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.