Medical Assistant II

Medical AssistantMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.Essential FunctionsAssists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.Maintains inventory of immunizations and check expiration dates.Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.QualificationsEducationHigh School Diploma or Equivalent required or Associate's Degree Medical Assisting preferredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsBasic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferredExperienceDirect MA experience or medical field work 1-2 years requiredKnowledge, Skills and AbilitiesStrong interpersonal and communication skills are essential for success in this position.Ability to prioritize tasks in complex and busy environments.Accuracy and attention to detail.Comply with all local, state, and federal privacy and confidentiality rules and regulations.Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.Comprehensive knowledge of medical terminology, procedures, and protocols.Proficiency in electronic health record (EHR) systems and medical office software.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Managing one's own time and the time of others.Additional Job Details (if applicable)Physical RequirementsStanding Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location32 Fruit StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$22.75 - $24.94/HourlyGrade3