Store Director @ Candyland NYC

1335 Ave of the Americas, New York, NY 10019, USA Job Description Posted Friday, July 17, 2026 at 10:00 AM Lead the Experience . Shape the Strategy. Build the Team. At Candy Land NYC ,we'recreating more than a candy store—we'recreating an immersive destination where guests of all ages discover wonder, celebrate imagination, and indulge their sweet side. Every visit is designed to spark joy through hospitality, storytelling, playful discovery, and unforgettable moments. As the Store Director ,you'lldo more than lead a retail business—you'llshape one of the most unique guest experiences in retail. This unique concept blends retail, entertainment, and hospitality into an experience guests will remember long afterthey'veleft the store. You'llserve as the visionary behind the daily guest experience, balancing strategic business leadership withpeopledevelopment and operational excellence.You'llinspire an exceptional team, partner with key stakeholders, and continuously evolve the guest experience while delivering outstanding business results andbeing an impressive steward of the Candy Land brand. If you love building culture, thinking strategically, solving challenges creatively, and making work genuinely fun,we'dlove to meet you. Position Summary The Store Director is the strategic and operational leader of the Candy Land NYC experience, responsible for driving business performance while creating an unforgettable destination for every guest. This role goes beyond traditional retail leadership.You'lltranslate business insights into action,identifyopportunities to grow the business, cultivate strong partnerships, and continuously elevate theguestexperience through innovation, coaching, and operational excellence. As a visible leader,you'llspend much of your time on the sales floor connecting with guests, coaching your team, celebrating wins, and ensuring every visit feels magical. Behind the scenes,you'llanalyze performance,anticipatebusiness trends, develop talent, and create strategies that keep Candy Land NYC fresh, exciting, and thriving. Drive Results – Lead strategic business performance. Grow People – Build future leaders and an exceptional culture. Imagine What's Next – Continuously evolve the Candy Land NYC experience through creativity, innovation, and strategic thinking. What You'll Do Leadership & Culture Inspire, coach, and develop a team committed to creating joyful, memorable guest experiences. Foster a culture where fun, curiosity, hospitality, and accountability thrive together. Recruit, onboard, develop, andretainexceptional talent while building a strong leadership bench. Create an environment where recognition, celebration, and continuous learning are part of every day. Empower leaders to make decisions, solve problems, and think like business owners. Partner closely with Event Network leadership, property partners, and brand stakeholders toalignbusiness priorities, bringnew ideasto life, and deliver extraordinary guest experiences. Encourage innovation by testingnew ideas, celebrating creativity, and continuously finding ways to make the experience evensweeter. Guest Experience Champion the Candy Land NYC guest experience and brand standards. Ensure every guest interaction reflects our promise of creating lasting memories. Lead with hospitality, storytelling, energy, and genuine enthusiasm. Look beyond transactions to create memorable moments guestscan'twait to share. Continuously evaluate the guest journey,identifyopportunities to surprise, delight, and improve. Empower your team to confidently resolve guest concerns while turning challenges into memorable recoveries. Ensure every visit feels immersive, playful, andunmistakably inCandy Land NYC . Business Performance Own the business by achieving sales, profitability, labor, and operational goals. Analyze business trends, guest insights, and performance metrics to develop proactive strategies that drive growth. Identifyopportunities to increase conversion, average transaction value, guest engagement, and repeat visits. Lead seasonal business planning, promotional execution, and local opportunities to maximize results. Balance operational efficiency with delivering an exceptional guest experience. Use data to inform decisions while never losing sight of the magic happening on the sales floor. Operational Excellence Oversee all daily store operations whilemaintainingthe highest standards of execution. Ensure inventory accuracy, merchandising excellence, visual storytelling, safety, and compliance. Maintain a clean, organized, vibrant, and welcoming environment. Partner with the Assistant Director to prioritize initiatives, solve challenges, and execute with excellence. Protect company assets while ensuring adherence to all Event Network policies and procedures. Continuously look for smarter, more efficient ways to improve operations without compromising the guest experience. What You'll Bring We'relooking for leaders who are passionate about people, hospitality, innovation, and creating memorable experiences. Preferred Qualifications 3+ years of leadership experience in retail, hospitality, entertainment, attractions, or other guest-focused environments. Demonstrated success leading high-performing teams and building an engaging, service-focused culture. Proven ability to coach, inspire, and develop future leaders. Strong business acumen with experience managing sales, payroll, labor, inventory, and operational performance. Experience using business insights and key performance metrics toidentifyopportunities and drive results. Excellent communication, collaboration, and relationship-building skills. Creative problem-solving mindset with the ability to adapt in a fast-paced, dynamic environment. Passion for delivering exceptional guest experiences through storytelling, hospitality, and innovation. Flexible availability, including evenings, weekends, holidays, andspecial events. What Success Looks Like The Candy Land NYC Store Director leads across four key pillars. Deliver exceptional, memorable guest experiences. Bring the Candy Land story to life in every interaction. Foster a culture of hospitality, imagination, and fun. Create moments guestscan'tstop talking about. Drive Results Achieve revenue, profitability, and operational goals. Use business insights and data to make smart, strategic decisions. Drive sales through exceptional guest engagement, merchandising, and leadership. Balance operational excellence with an unforgettable guest experience. Lead with accountability while inspiring your team to achieve shared goals. Grow People Recruit,retain, and develop exceptional talent. Build confident leaders ready for their next opportunity. Create meaningful coaching and development experiences. Foster a culture of recognition, ownership, accountability, and continuous learning. Inspire your team to grow personally and professionally. Imagine What's Next Think like an owner byidentifyingopportunities to elevate the guest experience and grow the business. Encourage creativity, curiosity, and innovation across the team. Use guest feedback, business insights, and emerging trends to continuously improve the experience. Partner with Event Network leaders, property partners, and brand stakeholders to bringnew ideas, seasonal activations, and unforgettable moments to life. Embrace change, testnew ideas, and help shape the future of this first-of-its-kind experiential retail destination. Inspire your team to ask, How can we make tomorrow even more magical than today? Why Candy Land NYC? Candy Land NYC is more than a retail destination—it’sa place where imagination comes to life. As the Store Director,you’llhave the opportunity to shape a one-of-a-kind guest experience, build an incredible team, and develop future leaders while creating memories that guests will cherish long after they leave. Ifyou’repassionate about leadership, hospitality, and creating unforgettable experiences,we’dlove to meet you. Physical Requirements Stand and walk for extended periods throughout scheduled shifts. Frequently move throughout the sales floor, stockroom, and guest experience areas. Lift, carry, push, and pull merchandise and supplies weighing up to 30 pounds on a regular basis. Occasionally lift or move items weighing up to 50 pounds withassistanceorappropriate equipment. Bend, stoop, kneel, reach, and climb ladders as needed to merchandise products, replenish inventory, andmaintainstore presentation. Use a computer, tablet, point-of-sale system, and other technology for extended periods. Work in a fast-paced retail environment with frequent interaction with guests and team members. Maintain a flexible schedule, including mornings, evenings, weekends, holidays, andspecial eventsas business needs require. 1335 Ave of the Americas, New York, NY 10019, USA #J-18808-Ljbffr Event Network, Inc.