Transactions Specialist II - Payment Services

Job Description

Join our dynamic team as a Transaction Specialist II and make a significant impact by ensuring seamless processing of customer transactions.

As a Transactions Specialist II at JPMorgan Chase, you will make a significant impact by ensuring seamless processing of customer transactions.  Our Westerville, Ohio location processes approximately 20,000 transactions per month, with daily volume driven by USPS, FedEx, UPS, and DHL deliveries.  The main objective is to expedite deposit/payment processing by the end of the workday to meet our regulatory requirements.  All transactions are screened for negotiability standards and are processed using Teller Express.

Job responsibilities 

• Provide superior service aligned to the organization’s “Our Values”: Service, Heart, Curiosity, Courage, and Excellence.
• Process deposits and payments accurately and efficiently while meeting quality standards.
• Follow established policies, procedures, and negotiability standards; ensure work is completed end-to-end with strong mindfulness.
• Identify exceptions or risks in the process and escalate issues appropriately and timely.
• Contribute to a positive, collaborative culture; support teammates to ensure daily processing is completed.
• Assist with peer support and training on new functions and process changes.
• Adapt quickly to change, including updates to procedures, leadership priorities, technology enhancements, and workload shifts.

 

Required qualifications, capabilities, and skills  

• One plus years of banking/teller or high-volume transaction processing experience; working knowledge of negotiability standards
• Proven ability to manage daily workload to SLAs, adjust priorities as new items arrive, and maintain accuracy under time pressure.
• Ability to work independently while staying aligned to team goals and supporting shared completion of daily work.
• Demonstrated ability to embrace change and perform effectively in a frequently evolving environment.
• Maintain a daily positive internal and external interaction with peers, management, and business partners.
• Strong verbal, listening, and written communication skills.
• Detail-oriented, organized, and able to follow defined processes from start to finish.

 

Preferred qualifications, skills, and capabilities 

• Chase Answers
• Customer Assist (CA)
• Enterprise Image Viewer (EIV)
• Genesys
• Outlook
• Teller Express

 

Work Schedule 

Monday - Friday - 8:00 AM - 4:30 PM

This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change. 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.