Experienced Field Service Technician

Wagner Equipment Co. Field Service TechnicianWhy Join Wagner? At Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential. Benefits include: Paid Time Off (PTO) Plan - Up to 128 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. The Field Service technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as "One Professional Team." Pay Range: $36.50-$52.60 per hour Pay rate is dependent on education and experience Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Maintains truck and crane inspection logs on a daily basis Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code Transmits photos, timecards, service reports, and other information through e-mail Maintains good customer records on jobs that have been assigned Maintains credit card receipts for accounting purposes Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs Communicates with customers on the diagnosis and status of repairs, parts, and other concerns Teaches and coaches other technicians in the field Promotes Wagner Equipment Co. to customers Accurately troubleshoots and repairs CAT equipment the first time Reads, understands, and applies electrical and hydraulic schematics to repair work Safely rigs or hooks components for lifting Removes, repairs, and installs major components in varying configurations of equipment Maintains tooling in good working order as per MSHA and OSHA regulations Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher Maintains service vehicle in safe and good repair Other duties as assigned by manager Required Education and Experience: High School Diploma or GED 5+ years' experience servicing heavy equipment 1+ years administrative/clerical experience 3+ years customer service experience Additional Eligibility Requirements: DOT Health Card CDL Physical Demands & Competencies: Standing, walking, talking, sitting, use of hands & hearing Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Ascending or descending ladders, stairs, etc. Heavy work that includes lifting and/or moving objects up to 100 pounds or more Intermediate Knowledge of DBS Intermediate Knowledge of ET/SIS/SIS Web/STW Ability to work independently with little or no direction Well-rounded knowledge of CAT equipment Travel Requirements: 75%- 100% Work Environment: Noise: Loud Indoors and Outdoors Other Duties: Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.