Channel Marketing - Offers, Product Manager, Vice President

Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Consumer Bank - Channel Marketing team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Owns and leads the modernization and transformation of customer offers across multiple lines of business
• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Manages product releases and is fully accountable for all testing pre and post deployment
• Owns production monitoring and actively triages issues with technology partners
• Owns the product planning process and travels to meet with partners and stakeholders
• Acts as the voice of the customer by synthesizing feedback and translating insights into clear product priorities and outcomes
• Partners with cross-functional teams (e.g., engineering, design, marketing, analytics) to deliver high-quality products with strong scalability, resiliency, and stability
• Leads end-to-end product life cycle activities from concept through launch, incorporating feedback loops to continuously improve the client experience

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated experience partnering with and supporting multiple lines of business
• Proven ability to fully own and account for a substantial book of work with autonomy
• Superior expertise in improving product metrics, scaling existing products to further meet the needs of a growing customer base, and continuously evaluating new opportunities to drive innovation
• Proven experience owning customer-facing experiences that drive engagement and retention
• Proven ability to engage and partner with other Product and Technology teams to deliver roadmap priorities
• Strong analytical and problem-solving skills, with the ability to define, measure, and manage product success metrics (e.g., cost, functionality, risk posture, reliability)
• Effective communication and stakeholder management skills, with the ability to align cross-functional partners to deliver against product strategy and vision
• Ability to drive product decisions using data, customer feedback, and lifecycle learnings to improve outcomes and client experiences

Preferred qualifications, capabilities, and skills

• Experience in leading highly visible, strategically critical initiatives under tight deadlines
• Demonstrated prior experience working in a highly matrixed, complex organization
• Executive presence and proven excellence in effectively communicating product value to stakeholders and senior leaders
• Experience influencing without direct authority and building alignment across multiple stakeholders and teams
• Demonstrated ability to support high-quality product launches through coordinated planning, readiness, and post-launch feedback collection
• Familiarity with operating models that emphasize scalability, resiliency, and stability as core product outcomes
• Strong track record of applying customer insights and metrics to continuously refine product strategy, roadmap, and experience

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.