Business System Leader - Global Service [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business System Leader - Global Service based in the United States.

This is a strategic leadership opportunity for a continuous improvement expert passionate about driving operational excellence on a global scale. The role focuses on partnering with senior service leaders to implement and advance business system methodologies that improve performance, accelerate problem-solving, and strengthen organizational capabilities. Working across international teams, you will influence decision-making, facilitate transformational initiatives, and help cultivate a culture of continuous improvement. This position combines strategic consulting, leadership development, process optimization, and change management within a dynamic and innovation-driven environment. It offers the chance to work closely with executive stakeholders while delivering measurable business impact across a global service organization.

Accountabilities

• Serve as a strategic partner to global service leadership, driving the adoption and effective application of continuous improvement methodologies across the organization.
• Govern and manage Kaizen and problem-solving funnels, helping teams prioritize initiatives, implement best practices, and sustain long-term improvements.
• Lead continuous improvement events, workshops, and training programs to strengthen organizational capabilities and drive operational excellence.
• Build and manage certification pipelines by identifying development opportunities, coaching candidates, and supporting achievement of business system certifications.
• Promote a culture of continuous improvement through education, mentoring, and hands-on leadership across all organizational levels.
• Utilize data-driven insights to identify risks, prioritize improvement opportunities, and support strategic decision-making.
• Partner with cross-functional teams to improve service operations, process efficiency, customer outcomes, and business performance.
• Drive adoption of tools and methodologies related to daily management, structured problem solving, value selling, launch excellence, and operational effectiveness.
• Influence leaders and teams across global functions to align on priorities, implement sustainable improvements, and achieve strategic objectives.
• Support organizational transformation initiatives while ensuring continuous alignment with business goals and performance targets.

Requirements

• Bachelor’s degree in Science, Business Administration, Marketing, or a related field required.
• Master’s degree or advanced education preferred.
• Minimum of 7 years of professional experience, including at least 5 years in sales, service, marketing, sales operations, continuous improvement, or a related function.
• Demonstrated experience applying structured business system methodologies and continuous improvement tools in complex organizations.
• Proven ability to partner with senior leaders and influence decision-making across multiple levels of a global organization.
• Experience facilitating Kaizen events, process improvement initiatives, and organizational transformation efforts.
• Strong coaching, mentoring, training, and leadership development capabilities.
• Excellent analytical, problem-solving, project management, and organizational skills.
• Ability to work effectively in fast-paced, performance-driven environments with a strong sense of urgency and accountability.
• Strong communication, presentation, and stakeholder management skills.
• Demonstrated success leading through influence without direct authority, including executive-level stakeholders.
• Certification in continuous improvement, operational excellence, or related methodologies is highly desirable.
• Valid driver's license and willingness to travel up to 35%, including overnight and international travel.
• Ability to support training and workshop activities, including occasional handling of materials and equipment.

Benefits

• Competitive annual salary ranging from $135,000 to $155,000, based on experience, qualifications, and location.
• Eligibility for performance-based bonus and incentive compensation programs.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement savings plan with employer-sponsored benefits.
• Flexible paid time off and work-life balance programs.
• Remote work eligibility with flexible working arrangements.
• Opportunity to work with global teams and senior leadership on high-impact initiatives.
• Professional development, training, and certification support.
• Collaborative and inclusive culture focused on innovation, continuous improvement, and career growth.
• Access to a broad range of employee benefits and wellness programs.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.