Guest Services Assistant

Job Location St. Anthony Foundation, 150 Golden Gate Ave, San Francisco, CA 94102, USA Salary $45,500-$52,000 annually Work Schedule Workdays: Friday to Tuesday Hours: 6:00 am to 2:30 pm About St. Anthony’s Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish. Position Overview St. Anthony’s Dining Room provides hot, nutritious meals daily in a welcoming community setting. This team assists our guests and guides them in accessing services. As part of the Guest Services team, you will greet guests, give information & referrals, connect guests with other SAF services, and handle guests’ special needs and requests while using the Dining Room and St. Clare’s Care. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. Essential Duties and Responsibilities Ensure guests are greeted and welcomed upon entry, treated with dignity and respect, and their questions, needs, and concerns are addressed. Maintain and dispense accurate information and referrals, produce updated service handouts, maintain a guest bulletin board, etc. Provide consistent and positive customer service at all times, committing to meeting guests’ needs. Connect guests with other SAF services and physically walk them to other programs as needed. Assist guests with special needs and treat them with empathy, dignity, and respect. Demonstrate ability to work across cultures and openness to learning about unfamiliar cultures. Complete reports, paperwork, and data entry promptly and legibly; enter data into the database as required. Follow organization’s programs, policies, and procedures. Participate in training and development to improve workflows, service delivery, and guest engagement. Fill in for Client Safety Service (CSS) positions when needed. Assist with special projects, volunteer coordination, holiday projects, and dining room décor. Assist Guest Services Coordinator in assessing guest eligibility for disability services and enforcing procedures. Respond to emergencies involving police, paramedics, fire department, MAP, etc.; participate in emergency drills and CPR training. Coordinate effective service delivery for Dining Room clients and Brown Bag participants; assist with twice monthly food distribution. Train, orient, supervise, and evaluate volunteers and interns assigned to guest services. Help maintain a safe, secure environment for clients, volunteers, and staff; observe safety procedures. Participate in meetings and collaborative work to achieve team success; manage stress calmly. Demonstrate integrity, direct respectful communication, and cooperation with coworkers. Minimum Qualifications Two years’ experience in client services, social work, or customer service. Excellent customer service, interpersonal, listening, oral, and written communication skills. Polite, diplomatic, firm; set limits and practice professional boundaries. Ability to respond to emergencies and high‑pressure situations calmly and self‑assuredly. Work non‑traditional hours and days; availability on weekends and holidays. Neat and legible paperwork completion. Willingness to use information technology (computers, smartphones, iPads). Remain alert and aware during scheduled shifts. Reliable, punctual, cooperative, and team‑oriented. Conflict de‑escalation skills preferred; must complete Crisis Prevention training within 3 months of hire. First Aid certification preferred; complete within 3 months of hire. Willingness to work remote locations. Experience in non‑profit or community‑based social service with homelessness or poverty populations desired. Second language proficiency strongly desired (Spanish, Mandarin, Tagalog, Cantonese). Commitment to St. Anthony Foundation Statement of Values and service for the poor. Equal Opportunity Statement St. Anthony’s is a proud Equal Employment Opportunity Employer. We welcome applicants of all ethnicities, faiths, worldviews, including people of color, differently‑abled, LGBT, and those with lived experience. We consider race, color, religion, sex, pregnancy, marital status, age, national origin, citizenship, conviction history, veteran status, disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression, and any other protected characteristic. St. Anthony's uses E‑Verify to validate new employees’ eligibility to work legally in the United States. #J-18808-Ljbffr