AUTOMOTIVE SERVICE ADVISOR

COAST BUICK GMC CADILLAC

SIGNING BONUS UP TO $3000 DEPENDENT ON EXPERIENCE

* We are highly motivated to fill this position with the right candidate and will prioritize applicants who demonstrate the skills, passion, and values that align with our team." Signing bonus amount varies based on experience.

JOB DESCRIPTION

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

High school diploma or the equivalent.

Ability to read and comprehend instructions and information.

Two years of experience in a dealership position.

General knowledge of vehicle mechanical operations.

ASE certification preferred.

Sales experience preferred.

Professional personal appearance.

Excellent oral and written communication skills.

All applicants must be authorized to work in the USA

All applicants must perform duties and responsibilities in a safe manner

We are highly motivated to fill this position with the right candidate and will prioritize applicants who demonstrate the skills, passion, and values that align with our team. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test and valid driver license.

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