Installer Service Specialist

Installer Service Specialist Compensation Pay Range: $12.77 - $18.40 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums which may be paid in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met. Responsibilities Work with installers/professional customers to develop sales relationships. Take customer orders over the phone and online, invoice orders, and direct efforts to accurately pick and stage parts for delivery. Route delivery specialists to ensure customers receive orders consistently and timely. Ensure delivery vehicles are serviced and maintained per company standards, complete inspections on time, and enter daily mileages into the delivery fleet management devices. Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers. Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store. Ensure customers’ new core and warranty returns are picked up and credited promptly. Audit customer returns for warranty abuse and correctly tag/labeled returns. Assist on the front counter and retail counter as needed; help with backroom duties (auto‑load, returns, stock, etc.) as required. Assist with customer labor claims, ensuring they are processed quickly and efficiently. Perform other duties as assigned. Qualifications Strong background in automotive mechanics. Above average communication skills. Hands‑on knowledge of automotive repairs (desired). ASE Certification (desired). Fluency in multiple languages, especially Spanish (highly desired). Bilingual candidates are encouraged to apply. Benefits & Total Compensation Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance starting day one. Optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an e‑mail to View email address on click.appcast.io or call View phone number on click.appcast.io option 1 and provide your requested accommodation and position details. #J-18808-Ljbffr