Inbound Lead

AirLife Job Opportunity

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer First, Differentiate with Our People, Bias for Action, Continuous Improvement, and Accountability define who we are and how we work. Join us!

Position Summary

Responsible to see that inventory is putaway in an optimized location, replenished appropriately and efficiently, and processed in a timely and safe manner by following established procedures.

Position Qualifications

The specific minimum competencies needed to perform the essential duties of the job include knowledge, skills, abilities, level of education, and experience necessary for successful performance. These competencies are generally demonstrated through specific service, education, or training.

Knowledge:

• Team Lead experience in a fast-paced distribution center environment.
• Basic math skills
• Must speak, read, write and comprehend English. Bilingual in English/Spanish, highly preferred.
• Able to lift 50 lbs. on a continuing basis
• Demonstrated ability to follow instructions & work requirements with little supervision
• Excellent organizational and communication skills
• Ability to maintain a good working relationship with team members.

Level of Experience:

• The ideal candidate will have 2+years of experience in logistics operations and customer service, along with a positive, team-oriented attitude.
• 2+ years warehouse lead experience required.
• Experience operating a standup forklift required, Linde preferred.

Level of Education:

• Associate's degree preferred.
• High School Diploma or equivalent

Skills & Abilities:

• Possess strong attention to detail and process adherence
• Experience working in a WMS (Warehouse Management System) and operating a scan gun.
• Ability to effectively coach and lead a team in a fast paced dynamic environment.
• Experience with Microsoft Excel, Word, Outlook, and Teams
• Organize and facilitate meetings with internal business partners
• Ability to handle a fast-paced environment and challenging workload.
• Process oriented and high attention to detail.
• Provide exceptional customer service internally and maintain strong carrier relations
• Respond to and resolve customer complaints in a timely manner
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be able to lead and manage others, while promoting a teamwork environment.
• Demonstrates effective verbal, written, and interpersonal communication
• Proactive in anticipating and alerting others to problems
• Takes initiative and needs little direction (Self Motivated)

Travel:

0-10% as business needs.

Essential Duties and Responsibilities

• Regularly communicate with the Department Manager to review workload, allocation of Team Members, goals and objectives for each shift, and Team Member performance
• Create, monitor, and take action against key KPI's and process controls
• Supports compliance with all SOPs, safety rules, and applicable regulations
• Able to communicate clearly and effectively not only with employees within their department to ensure they remain on task, but also with other departments to help correct process breakdown and ensure quality.

Other Responsibilities

• Focus on achieving our Company mission.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

Quality Policy

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA Statement

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.