Technical Specialist

About M.C. Dean M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Overview About M.C. Dean M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a Tech Specialist 3 (Physical Security SME (Genetec)) to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. Responsibilities Include but are not limited to: Research, evaluations, development and design of new and existing security and AV systems solutions. Assist with technical input for Request for Proposals (RFPs) for new services or systems. Setup, configuration and integration of security solutions in lab and production environments. Analyze production of physical security systems performance and recommend improvements. Resolve complex system issues for physical security systems and networks Triage customer requests and collaborate with Project Management and System Administration teams Troubleshoot system performance issues and implement corrective actions Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks Analyze and improve preventive maintenance checklists General Maintenance and programming support of ACS & VMS infrastructure Develop basic drawings and the ability to read and interpret engineering drawings. Organize and prepare detailed documentation and dashboards of system performance, including service request records, and analysis Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates Perform technology evaluations, tests, and validation of security solutions. Communicate with customers, manufacturers, vendors, and technical specialists Perform and manage Pre-Installation, Test and Check-Out (PITCO) on systems designs and equipment in a lab/pre-deployment setting. Ensure test lab equipment and software is maintained and kept up to date. Provide training on newly deployed security systems to cross-functional teams, including the development of training documentation, videos, and other training tools. Organize and prepare detailed documentation of solutions designs, features, test plans, solutions and pilot summaries, configuration and administration guides. Interface with internal and external customers. Coordinate with field personnel and/or engineering team to discuss any potential installation issues. Document and provide updates to stakeholders and teams on progress, blockers, and recommendations. Present solutions and outcomes to stakeholders and leadership. Effective communication with customers, manufacturers, vendors, and system administrators. Develop further expertise within the client’s environment. Perform all duties with minimal direct supervision. Qualifications Ability to travel up to 25% Education High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or Associates with 8+ years of experience or Bachelor's Degree with 5+ years experience or Master's Degree with 3+ years experience System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions Requirements The ability to work effectively in a fast-paced collaborative environment Effective communication and presentation skills Experience with Systems Engineering and Administration Hands on experience designing and deploying Physical Security Systems Application and System administration experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, updating lab and evaluation environments, upgrade and migration plans to implement new and improved systems. Experience designing and maintaining engineering solutions Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions. Requires 2 + years of experience programming/administrating Physical Access Control Systems. Requires basic knowledge of large-scale networking, VLANS, subnetting, and routing. Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision. Support and author playbooks, white papers for information sharing and collaboration. Demonstrated background working with multidisciplinary teams. Demonstrated time management and organization skills to meet deadlines and quality objectives. Reliable attendance at customer site during work hours required by customer Ability to work in an on-call 24/7 support capacity that rotate with team members Ability to travel domestically and internationally up to 25% of the time. Familiar with programs such as: MS Office Suite, MS SharePoint, AutoCad (or similar), Bluebeam Must be able to sign NDAs and protect confidentiality of projects and clients Excellent verbal and written communication skills Professional presence, attire, and communication when working with team partners, clients, and users at the customer sites. Ability to handle stressful situations and timeframes in a professional manner with team partners, clients, and end users at the customer sites. Desired Qualifications Working knowledge and/or certification with electronic security systems and applications like Genetec, Milestone, CCURE (Software House), Lenel, HID, Axis, 2N, Geutebruck and/or others. Working knowledge and/or certification for general purpose operating systems and virtualization platforms (i.e. Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.). Familiarity with physical security design principles and standards, standard operating procedures, and security operations. Programming and scripting experience (i.e. Javascript, PowerShell, Python), experience with systems integration tools and protocols (e.g. APIs, SOAP and REST, XML/JSON), database design and query development. Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP and others). Certification in CCure 9000 Access Control System, Lenel or others Certification in Video Systems, Genetec, Milestone VMS, Axis or others Experience and knowledge of networks, network equipment and administration Experience and knowledge of Windows and/or UNIX Operating Systems Experience and knowledge of virtualization and cloud environments Experience working with Security and Protection teams to understand how technology solutions support their requirements. Desired Certifications Genetec OTC (Video Management) Genetec STC (Synergis Access Control) PSP CompTIA Network+ or Security+ We Offer An Excellent Benefits Package Including A competitive salary Medical, dental, vision, life, and disability insurance Paid time off Tuition reimbursement 401k Retirement Plan Military Reserve pay offset Paid maternity leave Abilities Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Ability to use a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person. Pay Range USD $114,640.00 - USD $157,630.00 /Yr. #J-18808-Ljbffr