Customer Service Representative

Title: Customer Service Representative

Industry: Manufacturing

Location (city, state): Sycamore, IL

Assignment Type: Contract

Pay: $22 per hour

Work Schedule: Full-time, Monday–Friday

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is an established manufacturing organization that supports business operations through the production and distribution of quality products. The company offers a collaborative work environment.

Job Description:

We are seeking a detail-oriented Customer Service Representative to manage daily order entry, respond to customer inquiries, and support the sales team. This role is responsible for maintaining order accuracy, resolving order and shipment discrepancies, processing customer credits, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Process customer orders daily with accuracy and efficiency.
• Handle 25–35 inbound and outbound calls daily.
• Respond to customer inquiries regarding products, orders, and shipments.
• Collaborate with customers and the internal sales team to resolve issues.
• Review and correct EDI order errors and discrepancies.
• Enter credits for special pricing agreements and shipment shortages.
• Process customer credits related to order discrepancies and other issues.

Qualifications:

• 1–2+ years of experience with order entry
• Strong communication and attention to detail
• Proficient utilizing Microsoft Office and ERP software

Perks:

• Long-term contract opportunity with consistent work.
• Opportunity to gain experience working with cross-functional teams.
• Supportive and collaborative work environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.