Systems Engineer

ESSENTIAL RESPONSIBILITIES or tasks performed:

• Manages, maintains, and monitors infrastructure services.
• Maintains installation, configuration, and disaster recovery procedures related to systems created by or supported by this role.
• Configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Contributes to and maintains system standards.
• Coordinates assigned infrastructure projects, maintaining project status and scheduling reports.
• Deploys patches and updates for software and operating systems.
• Manages and maintains anti-virus and anti-malware systems.
• Administers phone system, including wireless.

Provides occasional onsite support to end users, resolving hardware, software, and system access issues.

• Performs daily system monitoring verifying completion of scheduled jobs such as backups.
• Restores data from backups when recovery is needed.
• Creates, changes and removes AD users, mailboxes and other resources as requested.
• Provides Tier 2 support for desktops and production software.
• Provides input for the hardware and software purchases.
• Manage vendor and maintenance agreements.
• Configures, maintains, and monitors company-wide backup solutions and backup storage infrastructure to ensure data protection and recovery readiness.
• Configures, maintains, and supports internal network and system monitoring solutions to proactively identify and resolve infrastructure issues.

Requirements

QUALIFICATIONS:

• Bachelor's degree required in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent experience
• 3-5 years’ experience in systems administration

KEY REQUIREMENTS:

• Strong customer service skills.
• Ability to work independently.
• Demonstrates organizational and project management skills.
• Knowledge of server/desktop platforms such as: Server 2016 – 2025 and beyond, Windows 10/11.
• Knowledge of Active Directory including Group Policy, DNS, DHCP, User and Group Management
• Knowledge administering Hyper-V Failover Clustering, and SAN/NAS environments.
• Knowledge of 365 including Microsoft Entra, Teams, Exchange, SharePoint, Purview, Intune.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

This is an office environment with a moderate noise level. While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; kneel, or crouch; and talk or hear. The employee may occasionally lift and/or move up to 50 pounds. Other demands include:

• Sitting for long periods of time—frequent
• Typing, data entry and reading on a computer—frequent
• Lift, install, position desktop computer equipment—frequent
• Phone communications—frequent
• After-hours availability