Program Director

Overview Posted Wednesday, January 21, 2026 at 5:00 AM Show your passion by empowering youth and families when joining the Wayside team! Wayside is one of Massachusetts' most respected youth and family-serving agencies, supporting more than 6,000 youth and families annually across Central, Eastern, and Northeastern regions. We invest in our employees' wellness with comprehensive benefits, including tuition and training reimbursement, a PTO package with 3 wellness days, 9 paid holidays, and up to 3 weeks of vacation in the first year. Enjoy a learning environment with free training, CEUs, and more, along with exceptional medical benefits, financial health supports, and career development opportunities. Apply today and earn a $2,000 sign-on bonus! Program Director - Residential Services Campus - Framingham Responsibilities The Program Director is responsible for supervision Direct Care Supervisors and Staff and conduct performance evaluations in a timely fashion and always hold staff accountable for performance. Responsible for attending to risk management and compliance issues, including following through on documentation and notifications according to policy. Oversee the responsibilities of case management for all staff. Responsible for the staffing and other expense management within budgeted expectations and ensuring that the program always meets all required ratios. Will attend to any facility or safety issues within the program and complete monthly inspection reports. Will become a TCI instructor and provide trainings around behavior support and trauma informed techniques. This person will be part of the administrator on-call system. Will adhere to all agency and program policies as outlined in Operations Manual. Compentencies/Traits of Our Superstars Demonstrates ability to meet deadlines. Demonstrates high quality writing skills as evidenced by good documentation. Demonstrates the ability to teach, mentor, and coach others (i.e. able to provide constructive feedback to employees, provide thoughtful and consistent supervision). Demonstrates leadership skills in meetings (i.e. redirecting appropriately, maintaining a strong presence, etc.). Demonstrates dependability and persistence (i.e. excellent follow through on assigned tasks). Demonstrates ability to work with others (i.e. strong teamwork, can collaborate and coordinate care with other staff), and to work independently (i.e. can self-direct on projects, able to work in solitude, can propose project solutions). Demonstrates ability to be understanding and compassionate (i.e. ability to connect with peers and provide a supportive relationship). Demonstrates belief in the Agency mission and values. Demonstrates strong knowledge of residential programming. Demonstrates strong knowledge of DCF systems and acute services. Demonstrates the ability to assess and manage risk (i.e. comfortable handling unpredictable situations, must be effective at directing others in a crisis). Demonstrates knowledge of all licensing regulations and Agency policies. Demonstrates the ability to professionally develop others (i.e. direct reports have been promoted within the agency, have leadership roles, and can guide staff to achieve optimal results etc.). Demonstrates fiscal management skills by managing staff and program expenses (i.e. ability to manage census and overall program expenses). Demonstrates the ability to prioritize needs. Demonstrates the ability to prioritize between programs and reallocate resources when necessary. Bachelor's degree in human services or related field preferred, but not required. Minimum five years experience in the field and three years in a supervisory capacity. Must have knowledge of DCF Residential Programs and experience working in and supervising staff in residential programs, knowledge of budget and fiscal management, strong commitment to diversity, equity & inclusion, strong communication and leadership skills to conduct trainings and facilitate meetings. This person should have traits of flexibility, strong follow through, crisis management skills, excellent people skills and high energy. We Will Train You In Motivational Interviewing, Attachment, Regulation and Competency Model (ARC) and Courageous Conversations. Wayside welcomes equity-minded applicants whose values align with our goal of being a child welfare and behavioral health agency committed to anti-racism, social justice, and advocacy. Successful candidates are asked to be engaged in Wayside’s dedication to Diversity, Equity & Inclusion. Bilingual/bicultural and LGBTQ+ applicants are encouraged to apply! #J-18808-Ljbffr Wayside Youth & Family Support Network