USA_Developer
Varite Inc
L2 Application Support Engineer
Pay Rate Range: $ 50.00- 51.47/hr. GBaMS ReqID: 10502044
Job Description: We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Required Qualifications
- Technical Skills
- 3-5 years of experience in application support or technical support roles
- 2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
- Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
- Basic knowledge of Linux/Unix systems and command line operations
- Knowledge of web technologies ( load balancers, web servers)
- Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
- Application Support Experience
- Proven experience troubleshooting e-commerce application issues including but not limited to order processing and payment gateway failures
- Shopping cart and session management problems
- Product catalog and inventory synchronization issues
- Cache invalidation and performance optimization
- Experience with scheduled job monitoring and batch process management
- Knowledge of feed file processing and data integration workflows
- Understanding of multi-tier application architectures and component interactions
- Operational Skills
- Experience with incident response and issue resolution
- Knowledge of ITIL processes including incident, problem, and change management
- Ability to work in 24x7 shift-based support environment
- Experience with escalation procedures and vendor support coordination
Key Responsibilities
- Incident Response Troubleshooting
- Respond to production incidents and alerts within defined SLA timeframes
- Perform initial analysis for application performance and functionality issues
- Troubleshoot order processing failures, payment gateway issues, and checkout problems
- Investigate and resolve cache-related issues affecting product data and pricing
- Analyze application logs to identify patterns and resolve recurring issues
- Coordinate incident response activities and communicate status to stakeholders
- Monitoring Performance Management
- Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
- Track key performance metrics including response times, throughput, and error rates
- Respond to capacity and performance alerts during peak traffic periods
- Monitor scheduled jobs and batch processes for completion and performance
- Perform proactive health checks and system validation procedures
- Application Operations
- Execute service restart and recovery procedures for WCS components
- Perform cache invalidation and product data refresh operations
- Monitor and troubleshoot feed file processing and data integration workflows
- Manage WCS scheduler and batch job
Must have: Web Commerce Application Support experience
Competencies: 6-8+ years experience Digital : Site Reliability Engineering (SRE) IBM Websphere
Vacancy posted 3 days ago
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