Community Outreach Manager

Job Description

Job Description

Position Location

12001 Sunrise Valley Drive, Reston, VA 20191 

This is a hybrid remote eligible position requiring a minimum of three onsite days per week at our Reston headquarters . 

While we value the flexibility that hybrid work offers, please note that these arrangements are guided by business needs and may evolve over time.

Position Overview

Are you passionate about making a difference in the community? At Reston Association (RA), we’re committed to enhancing the quality of life for Reston residents through outstanding programs, exceptional services, and dedicated stewardship of the community’s natural and recreational resources. As the community's steward, RA is responsible for maintaining the quality of life in Reston, chiefly by caring for and administering the community's most precious asset - its real property. 

At RA, our people are at the heart of everything we do. We are actively seeking a Community Outreach Manager to join our team! The primary function of this position is to lead Reston Association's outreach, education, and support efforts for cluster and condominium associations while serving as the primary relationship manager between RA and community association leadership.

The Community Outreach Manager plays a critical role in fostering strong partnerships with cluster and condominium boards by providing guidance, resources, and support related to governance, common area maintenance, design review processes, community standards, and other association matters. This position serves as a key liaison between community leaders and the Association and works collaboratively across departments to enhance engagement and service delivery.

This is a working manager position requiring significant direct engagement with the community, including attendance at board meetings, site visits, community walkthroughs, educational workshops, and outreach events. The Community Outreach Manager will oversee the Community Outreach Program, develop and execute engagement initiatives, manage multiple projects and programs simultaneously, supervise assigned staff, and collaborate closely with internal departments to ensure a consistent and exceptional member experience. The position also supports strategic planning efforts by identifying emerging community needs and developing programs and resources that strengthen relationships between Reston Association and community associations.

  What You’ll Bring

• Associate's or Bachelor's degree in a related field, or an equivalent combination of education and relevant experience.
• Four to six years of experience in community association management, architectural/design review, covenant administration, planning, covenant/code compliance, or a related field.
• Demonstrated experience supervising diverse, large teams, leading initiatives, and developing educational programs, training, or outreach efforts.
• Strong knowledge of customer service excellence, member engagement, and service delivery principles.
• Exceptional written, verbal, and presentation skills with the ability to communicate effectively with diverse audiences.
• Strong organizational and time-management skills, including the ability to prioritize competing responsibilities, manage multiple assignments, meet deadlines, and ensure timely follow-through.
• Ability to build productive relationships, collaborate effectively, and navigate challenging or sensitive situations with professionalism, tact, and sound judgment.
• Ability to interpret and consistently apply policies, procedures, governing documents, and established standards.
• Ability to think strategically, develop innovative solutions, and take initiative to achieve results.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and Zoom.
• Master's degree in Public Administration, Business Administration, Organizational Leadership, Communications, Community/Urban Planning, Architecture, or a related field (preferred). 
• Experience working with a homeowner association, condominium association, common interest community, or municipal government (preferred).
• Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), Professional Community Association Manager (PCAM), or other related designation (preferred).
• Experience planning and leading workshops, outreach initiatives, educational programming, or community engagement activities for volunteer leaders and residents (preferred).

What You Can Expect From Reston Association

At RA, we are leading the model community where all can Live, Work, Play and Get Involved, and we strive to preserve and enhance the Reston community through outstanding leadership, service and stewardship of our resources. Our Core Values of Service, Collaboration, Stewardship, Innovation and Leadership guide everything we do, and we are proud to provide a workplace in which everyone is treated as an individual with dignity and respect, encourages creativity, and always endeavors to provide an atmosphere that exceeds member expectations and engages collaboration and communication.

If you are passionate about a workplace that is dedicated to the preservation of natural resources and advancing community while at the same time creating a collaborative workplace, we want to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or state as an individual with a disability.

Compensation

At RA, base salary serves as just one element of our comprehensive total rewards package. The salary range provided reflects the full scope of potential base compensation, but factors such as relevant experience, skills, and qualifications will play a crucial role in determining the final offer.

In addition to a competitive base salary, we offer an extensive array of benefits designed to support your overall well-being. 

Our offerings include:

• Medical, dental, and vision insurance
• Medical and Dependent Care FSA
• Employer paid life insurance 
• Employer paid short-term and long-term disability coverage 
• A 401(k)-retirement plan with company match
• Generous paid time off and federal holidays
• Employe Assistance Program (EAP)
• Optional Legal Resources, Critical Illness, and Accident insurance
• Free recreation passes for seasonal employees and their dependents
• Discounted fees for all Recreation Programs and Camp Programs
• Discounts in the RA Tennis and Pickleball Pro Shop
• Free electric car charging on-site 

We are dedicated to promoting a welcoming and rewarding workplace where all employees can thrive and feel valued. Your growth and success are important to us, and we strive to provide the resources and support necessary for you to achieve your personal and professional goals.

Reston Association is committed to maintaining a secure and transparent recruitment experience. As part of our standard hiring practices, all communication with applicants is conducted exclusively through official ADP email messages. Reston Association does not use text messaging, social media direct messages, or calls from unidentified numbers to schedule interviews or request personal information. If you receive a message that appears inconsistent with these guidelines, or if you would like to verify the legitimacy of any communication, please contact: Kaylin Bloom, Talent Acquisition Specialist, View email address on click.appcast.io