Systems Reliability Engineer (Sre) - Embedded Finance

Position: Systems Reliability Engineer (SRE) – Embedded Finance

Locations: Jacksonville, FL;
Berkeley Heights, NJ;
Alpharetta, GA;
Toronto, ON

Role Overview & Key Responsibilities:

- Own the overall reliability, resiliency, and availability of an enterprise-scale Embedded Finance (EmFi) platform.

- Design, implement, and maintain end-to-end monitoring and alerting frameworks using Splunk, Dynatrace, Grafana, and Datadog.

- Define, track, and optimize platform health metrics including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.

- Serve as the primary technical driver during incident response and high-severity outage remediation calls.

- Lead the Root Cause Analysis (RCA) process—investigating incidents, documenting event sequences, and driving corrective actions to prevent recurrence.

- Manage incident ticket lifecycles, tracking, aging, and reporting using ServiceNow.

- Develop automation scripts and tools to reduce operational toil, MTTD, and MTTR.

Qualifications & Required Skills:

- Proven experience as a Systems Reliability Engineer (SRE) supporting large-scale enterprise platforms.

- Hands-on proficiency with monitoring and observability tools: Splunk, Dynatrace, Grafana, and Datadog.

- Demonstrated experience leading incident response calls and executing Root Cause Analysis (RCA).

- Strong understanding of reliability engineering concepts (resiliency, fault tolerance, monitoring best practices).

- Experience with ServiceNow or equivalent enterprise incident management ticketing systems.

- Strong written and verbal technical communication skills.

Nice to Have:

- Background in Financial Services, Payments, or Embedded Finance.

- Scripting proficiency in Python, Go, or Bash for operational automation.

- Knowledge of cloud platforms, containers, and CI/CD deployment pipelines.