Automotive Service Advisor

Job Description

Job Description

Position Overview

We are looking for a high-performing Senior Service Advisor to lead our customer experience and sales process. This role is for a "closer" who understands the technical side of auto repair but excels at building trust through education. You will use industry-leading tools to maintain high standards of efficiency and profitability, ensuring every client leaves with a safe vehicle and a world-class experience.

Qualifications

• Experience: 3+ years of Automotive Service Advising (Required).

• Technical Savvy: High proficiency in Tekmetric, ALLDATA, and Identifix. You must be an expert at using Digital Vehicle Inspections (DVI) to communicate repair needs.

• Language: Bilingual (English/Spanish) is highly valued and considered a strong asset in our shop environment.

• Sales Ability: A proven track record of meeting performance goals through ethical, relationship-based selling.

• License: Valid driver’s license (Required).

Core Responsibilities

• Expert Estimating: Utilize Tekmetric to build accurate repair orders and leverage ALLDATA/Identifix to verify labor times and parts specifications.

• The "DVI" Process: Present digital inspections to customers with photos and videos to clearly explain the "why" behind every service recommendation.

• Client Relations: Manage the front-of-house workflow from initial contact to final delivery, ensuring professional communication throughout the repair process.

• Workflow Coordination: Collaborate closely with the technician team to ensure parts are sourced quickly and shop productivity remains high.

• Specialty Services: Drive growth for our specialized ADAS Calibration and Fleet Account services.

Compensation & Benefits

Our compensation structure is designed to reward top-tier professionals who take ownership of their results.

• Earnings: Competitive base salary complemented by performance-based incentives, allowing top performers to reach $90,000+ annually.

• Benefits: Health insurance, Paid Time Off (PTO), and employee discounts.

• Growth: Professional development assistance and tuition reimbursement.

• Schedule: 10-hour shifts, Monday–Friday. Occasional Saturday shifts as needed.

Job Type: Full-time

Full service auto and light truck repair facility specializing in ADAS calibration and repair..

Company Description

Full service auto and light truck repair facility specializing in ADAS calibration and repair..